Associate Director, Virtual Corp Network Engineeri Information

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Singtel Singapore

Singapore Telecommunications Limited (SGX: T48, ASX: SGT, OTC Pink: SGAPY), commonly abbreviated as SingTel, is a Singaporean telecommunications company, with a combined mobile subscriber base of 416 million customers from its own operations and regional associates in 25 countries at end of June 2011 increased by 19 percent from a year ago,[2] making it one of the largest mobile network operators in the world.[3][4] The company was known as Telecommunications Equipment until 1995. SingTel pro... Read More

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Associate Director, Virtual Corp Network Engineeri

Responsibilities: This role is required to lead the Engineering Team in four key areas to support SingTel's International IPVPN services - ConnectPlus IP - for Business Customers: Service development Network and lifecycle planning Pre-sales support Operations level 4 support Support C+IP VPN network & associated product revenue, covering 100+ POPs globally To design and implement a high quality and reliable network through innovative technologies in order to support Product in maintaining C+IP VPN as the APEJ market leader Manage capital expenditure and operational expenditure for C+IP VPN network to ensure cost effectiveness of the C+IP VPN network To provide technology leadership and subject matter expertise in IP VPN service To review C+IP VPN network's vendor & oversee tender process Manage and provide support to all POPs globally Design and customize new features to support large business deals Meet the Product SLA (Availability), and work closely with Ops team to maintain a low C+ IPVPN fault rate Manage team in providing Ops, Pre-sales Support and post-sale support in the following areas: Tier 4 escalation support for internal counterparts Pre-sales effort for customizations and tests Improve the productivity of the team in Capacity Management Support Business Contunity Plan trial Establish framework with Operation team, Provisioning team, Capacity Planning team to improve service quality and delivery lead time Ensure comprehensive documentation, systems and processes are developed and continuously optimize such processes with the objective of increasing internal efficiencies and enhancing the customer experience To improve service quality by implementing tools and processes that will evolve the products in Smart Network Services. Plan and allocate the department's resources to maximize productivities and ensure smooth administration of the department Requirements: Possess a minimum Degree in Engineering. MBA, CCNP will be of added advantage Candidate who possess the following industry certifications like CCNA, ITIL, BCP will greatly preferred At least 5-8 years of relevant experience in Network Operations, Engineering. Preferably deep understanding of the telecommunications environment, especially relating to operating in the region (submarine cables, regulations, etc.) Experience in management of large scale projects & design of large scale IP networks Good leadership skills and ability to manage teams Strong knowledge in IP/MPLS networking Sound financial knowledge Strong ability to interact with people of all levels Excellent presentation skills & ability to sell ideas