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Singtel Singapore

Singapore Telecommunications Limited (SGX: T48, ASX: SGT, OTC Pink: SGAPY), commonly abbreviated as SingTel, is a Singaporean telecommunications company, with a combined mobile subscriber base of 416 million customers from its own operations and regional associates in 25 countries at end of June 2011 increased by 19 percent from a year ago,[2] making it one of the largest mobile network operators in the world.[3][4] The company was known as Telecommunications Equipment until 1995. SingTel pro... Read More

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Website      www.singtel.com
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Customer Service Officer (Client Business)

Responsibilities: • Handle customer service hotline and provide first level of support • Provide quality customer service to customers over the phone or email • Remain up-to-date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers • Listen, probe and question in order to clarify and understand customer needs • Resolve customer queries efficiently and escalate problems/issues promptly • Follow-up on outstanding cases and perform call back to customers if necessary • Follow Standard Operating Procedures closely • Work as a team and ensure that the contact centre service level is met • Any other tasks assigned Requirements: • Candidate must possess minimum 'O' levels • Customer-oriented with good interpersonal and communication skills • Highly adaptable to a fast-paced and dynamic environment • Pleasant disposition and personality • A team player • Possess a sense of urgency • Candidates with experience in customer service or contact centre will have an added advantage • Fresh graduates with a passion in customer service are welcome to apply

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Full Time

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