Service Cloud Architect Information

Job Details

[The logo is protected from the company]

(0) (0)

Salesforce.com Inc

Salesforce.com, inc. is a provider of enterprise cloud computing and social enterprise solutions. The Company provides a customer and collaboration relationship management (CRM), applications through the Internet or cloud. Cloud computing refers to the use of Internet-based computing, storage and connectivity technology to deliver a variety of different services. The Company delivers its service through Internet browsers and mobile devices. It markets its social enterprise applications and pl... Read More

Address	1 Market # 300, San Francisco, CA, United States
Website	www.salesforce.com/
Holding	No Holding Details

View Company Page

Apply to job

Service Cloud Architect

Job description:

The Service Cloud Architect – works with Sales Account Executives on new and existing accounts. Ideal candidates have previous experience working with Call Center, CRM or related applications in a customer facing role, and have the ability to effectively communicate the value of Salesforce.com’s solutions (both functionally and technically) to prospective customers. This includes the ability to uncover business requirements, develop a technical sales strategy, and create and effectively demonstrate solutions that address customer requirements. This role works in a fast-paced high-energy market segment and candidates should be able to successfully balance multiple projects in a team-selling environment.

The Service Cloud application helps companies achieve superior service levels that translate into competitive differentiation and reduce costs. It enables organizations of any size to quickly and easily integrate, customize, and manage service operations. More than 2,800 companies use Salesforce Service & Support to handle interactions with customers, partners, and employees.

Responsibilities:

Assist our account executives in technically qualifying new sales opportunities

Understand customer goals and challenges and establish Salesforce.com’s product as the best solution available

Manage discussions with various levels of IT technical audiences

Build and deliver custom product demonstrations which focus on key business drivers and functional requirements for potential customers.

Assist our account executives in completing RFP/RFIs, including scoping and estimating time and cost for implementation

Define system requirements and recommend CCIL application architecture, including possible integration to CTI, CRM, and other third-party solutions

Manage Proof of Concepts and Quick Insight Programs

Participate in all product, sales, and process training and certification to acquire and maintain the knowledge necessary to be effective.

Attain quarterly and annual objectives assigned by management

Required Skills:

Experience working for a software company in a pre and/or post-sales role
Ability to work as part of a team to solve technical problems in varied political environments
Comprehensive knowledge of the software sales cycle
Experience working with a J2EE architecture: Java, XML, JSP, HTML, and SQL
Experience with relational databases including Oracle and/or Microsoft SQL Server
Working knowledge of Unix, SunOS, AIX, Windows, and/or Linux
Experience with CTI (e.g., Aspect, Genesys, etc.) and/or CRM (e.g., Siebel, etc.) is desirable but not required
Knowledge of CRM/Call Centers would be a plus
Excellent written and oral communication skills
Ability to multi-task, work in a demanding team environment, understand and be responsive to customer needs, work under tight deadlines, work independently, and a willingness to take ownership of problems
US travel required in the range of 50%
BS in Computer Science, Software Engineering, MIS, MBA or equivalent work experience

Desired Skills:

Experience working for a software company in a pre and/or post-sales role
Ability to work as part of a team to solve technical problems in varied political environments
Comprehensive knowledge of the software sales cycle
Experience working with a J2EE architecture: Java, XML, JSP, HTML, and SQL
Experience with relational databases including Oracle and/or Microsoft SQL Server
Working knowledge of Unix, SunOS, AIX, Windows, and/or Linux
Experience with CTI (e.g., Aspect, Genesys, etc.) and/or CRM (e.g., Siebel, etc.) is desirable but not required
Knowledge of CRM/Call Centers would be a plus
Excellent written and oral communication skills
Ability to multi-task, work in a demanding team environment, understand and be responsive to customer needs, work under tight deadlines, work independently, and a willingness to take ownership of problems
US travel required in the range of 50%
BS in Computer Science, Software Engineering, MIS, MBA or equivalent work experience

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	415-901-7040	Contact Name:	not provided
Job Duration:	not provided	Phone:	415-901-7000
Email:	info@emea.salesforce.com