Solutions Engagement Manager Information

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Salesforce.com Inc

Salesforce.com, inc. is a provider of enterprise cloud computing and social enterprise solutions. The Company provides a customer and collaboration relationship management (CRM), applications through the Internet or cloud. Cloud computing refers to the use of Internet-based computing, storage and connectivity technology to deliver a variety of different services. The Company delivers its service through Internet browsers and mobile devices. It markets its social enterprise applications and pl... Read More

Address	1 Market # 300, San Francisco, CA, United States
Website	www.salesforce.com/
Holding	No Holding Details

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Solutions Engagement Manager

The Solution Engagement Manager (SEM) is responsible for setting customers up for success and representing the entire value proposition for Salesforce.com’s Customers For Life solutions in the presales cycle. This is a critical role in ensuring successful customer engagements during the solution deployment phase, regardless of whether the implementation services are delivered by Salesforce.com or by a key System Integrator partner. The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Salesforce.com regional sales teams. Utilizing the Implementation Assessment Tool, they will structure the right solution and identify the appropriate partner and/or Expert Services to successfully address the complexity of a particular project. This deal solution proposal is a key deliverable from the SEM, along with the implementation partner recommendation. The SEM should also ensure that the customer has the right service mix to ensure their ultimate success, even beyond the implementation cycle – this includes positioning the right support and training products as needed. In addition, this role provides oversight during deployments to mitigate project risk, and is tasked with ensuring quality implementation delivery from both Salesforce and partners. The SEM is measured on customer satisfaction on all projects, regardless of whether Salesforce Strategic Services or a partner delivers the services.

Responsibilities:

    * Align closely with regional sales teams to provide deal solution proposals for key deals.
    * Be an expert on partner capability and capacity within their respective sales region.
    * Ensure 100% compliance with Implementation Assessment Tool results.
    * Work closely with Strategic Services to ensure successful and integrated Expert Services delivery.
    * Provide oversight on key projects to ensure quality implementations that stay on track.
    * Position support, training and other CFL solutions that may be needed for a successful customer experience
    * Team effectively with other parts of the organization, including Sales Engineers, Customer Success Managers, Support and Product Management to address and resolve customer issues.
    * Manage implementation red account escalations as needed.
    * Travel regularly (up to 50%) within the territory and occasional travel outside the territory.

Experience/Skills Required:

    * Bachelors Degree required,
    * Strong written and verbal communication skills, executive level presence and experience in facilitation.
    * Collaborative and consultative work style.
    * Ability to link business processes with product/technical solutions.
    * Deep experience delivering consulting services, including involvement in selling services
    * Extensive enterprise level project management experience (contract management, risk management, staffing)
    * Demonstatable CRM application experience, or experience with products and/or processes related to sales, marketing, or support and services
    * P&L responsibilities related to specific projects
    * Business Process Engineering / Re-engineering background, in the areas of sales, marketing, and/or customer support

Experience/Skills Desired:

    * Advanced Degree strongly preferred.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	415-901-7040	Contact Name:	not provided
Job Duration:	not provided	Phone:	415-901-7000
Email:	info@emea.salesforce.com