Customer Service Representative Bilingual Information

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Saia, Inc.

Saia Inc. (SAIA), a regional trucker, is a triple threat. This Zacks #1 Rank (Strong Buy) is a value stock with a forward P/E of 13.7, is expected to see triple digit earnings growth in 2012 and has momentum as shares are at a 2-year high.Saia is a transportation company providing regional, interregional and national less-than-truckload service in 34 states. Headquartered in Georgia, the company has a network of 148 terminals. Read More

Address	11465 Johns Creek Pkwy # 400, Duluth, GA, United States
Website	www.saia.com/
Holding	No Holding Details

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Customer Service Representative Bilingual

Responsibilities include (but are not limited to):

Investigates problem shipments. Handles customer freight inquiries. Corrects freight billing. Traces shipments on internet.

The successful candidate will possess the following attributes:

    * Exceptional customer service skills and strive to resolve customer issues in one call
    * Ability to work in a fast pace environment with multiple priorities
    * Excellent verbal and written communication skills
    * Professionalism, patience and enthusiasm for helping customers
    * Superior attendance record
      In pursuit of, or have earned college degree
      Bilingual in Spanish and English

Saia offers an excellent benefits package:
Health Insurance - Medical/RX/Vision/EAP with LOW COST employee contributions
    Employee Only: $12.00 per week
    Employee +1: $25.50 per week
    Family: $37.50 per week

Employees with 10 or more years of service do not pay Employee Contributions!!

Other great benefits include:

*Optional Dental Insurance
*Free Basic Life Insurance and Accidental Death & Dismemberment insurance
*Free Short-term disability
*Optional Long-term disability coverage
*Other optional benefits such as supplemental life insurance, supplemental accidental death & dismemberment, critical illness insurance
*401(k) plan with immediate vesting
*Paid Vacation days, holidays and Personal/Sick Day
*Direct Payroll Deposit
*Paid weekly
*Employee Stock Purchase plan
*Credit Union
*Scholarship program
*Employee recognition programs

Become part of the mission…

At Saia, we are guided by a three-part mission that recognizes both our customers' needs as well as the needs of our employees. Based in part on our proprietary CSI (Customer Service Indicators) program, it is a mission that is truly unique in the industry.

Partner with a successful company that built its mission statement around how the company operates each day:

    "Provide the best-in-class regional service defined by our Customer Service Indicators with cost-effective processes in an environment that respects employees and recognizes excellence."

Job Requirements

Preferred Qualifications:

    * One year of call center customer service experience
    * Transportation industry experience
    * Type minimum of 40 wpm
    * Knowledge of Excel and other Microsoft Office products
    * Knowledge of AS400 Computer system
    * Bilingual in both Spanish and English

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	770-232-4066	Contact Name:	not provided
Job Duration:	not provided	Phone:	770-232-5067
Email:	humanresources@saia.com