Customer Service & Supplies Officer Information

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Ricoh (Singapore) Pte Ltd

Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2011, Ricoh Group had worldwide sales of 1,942 billion yen (approx. 23 billion USD). Ricoh Singapore Pte Ltd is committed to simplifying how people work by making sophisticated technologies more accessible than ever. Under it... Read More

Address	20W Pasir Panjang Road #04-28 Mapletree Business City Singapore 117439
Website	www.ricoh-singapore.com.sg
Holding	No Holding Details

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Customer Service & Supplies Officer

Responsibilities:

To maintain & update information on customer database in Advance & CRM system;
To attend to supplies, parts & paper enquiries and achieve answer call KPI;
To handle and manage incoming toner requests via email and control toner expenses;
To promote environmental awareness through toner collection;
To ensure and process all orders efficiently in CRM and Advance system;
To provide excellent customer service on the phone with soft skill techniques;
To handle the parts enquires/orders for the channel partners, and ensure to indent stocks;
To check and acknowledge customers’ PO and processed promptly;
To ensure all Service Orders issued are endorsed, completed and invoiced promptly;
To manage, close and invoice all chargeable open ESRs;
To arrange and prepare collection of used toner cartridges;
To assist in company’s annual physical stock-take;

Requirements:

Minimum GCE O Level or Diploma in Office & Admin Skills;
1 year experience in related industry;
Good knowledge and a passion for customer service;
Possess good communication skills and interpersonal skills;
Friendly disposition and customer-focused;
Must be proficient in MS Office applications, Lotus Notes;
Knowledge of ERP system is an advantage.

Please forward your detailed resume stating qualification, working experience, current/expected salaries together with recent photo and contact number to:

The HR & Administration Manager
Ricoh (Singapore) Pte Ltd
20W Pasir Panjang Road
#04-28, Mapletree Business City
Singapore117439

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	not provided
Email:	hr_csd@ricoh.sg