Operations Manager Information

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Quality Systems Inc

Quality Systems, Inc. (QSI) and its NextGen Healthcare Information Systems subsidiary develop and market computer-based practice management and electronic health records (EHR) solutions as well as revenue cycle management applications and connectivity services for medical and dental group practices and hospitals throughout the U.S. Read More

Address	18111 Von Karman Avenue, Suite 700 Irvine, CA 92612
Website	www.qsii.com/
Holding	No Holding Details

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Operations Manager

Job Description:

    * Supervisory of 5-6 direct reports;
    * Manage, lead and assist (including but not limited to the following):
    * The client support team in handling customer service requests and ensuring proper and timely responses;
    * The enrollment department in handling new client enrollment and ensuring accuracy and timeliness;
    * Assist support team as they interface with clients and payers;
    * Oversee technical operations relating to clearinghouse operations;
    * Maintain and report on support issue trends;
    * Research and evaluate issue trends to identify system errors and areas for improvement;
    * Developing and implement customer tracking matrix and milestones

Required Skills:

    * Understanding of current HIPAA and X12 transactions in healthcare
    * Experience interfacing with providers, payers, and support personnel
    * Knowledge of provider office procedures, how payer adjudicates claims
    * Experience in Healthcare claims creation
    * Experience with payer enrollment
    * Five (5) years + proven management skills
    * Two (2) years + experience within healthcare field

Desired Skills:

    * Knowledge in Office Automation (Word, Excel, PowerPoint, and Outlook)

Education Requirements (including certifications):

    * Four year Bachelor’s Degree from accredited university or equivalent

Preferred Education and/or Experience (include certifications):

    * Experience in HealthCare claims creation
    * Experience with provider offices routines
    * Experience with payer enrollment