Clinical Applications Support Manager Information

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Quality Systems Inc

Quality Systems, Inc. (QSI) and its NextGen Healthcare Information Systems subsidiary develop and market computer-based practice management and electronic health records (EHR) solutions as well as revenue cycle management applications and connectivity services for medical and dental group practices and hospitals throughout the U.S. Read More

Address	18111 Von Karman Avenue, Suite 700 Irvine, CA 92612
Website	www.qsii.com/
Holding	No Holding Details

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Clinical Applications Support Manager

Job Description:

    * Measures and reports individual team product specialists and unit productivity and service level performance, quality, average handle times, compliance, and client contract obligations for reported client issues
    * Fosters the development and learning of staff, communicates clearly defined and concise expectations, giving appropriate feedback, coaching and developmental opportunities
    * Participates in industry and other professional networks to ensure awareness of industry standards, trends and best practices in order to strengthen organizational and technical knowledge
    * Functional expert in assigned operational area including associated clinical products (CPOE, eMAR, Medication Reconciliation, Pharmacy, LAB), automated systems, tools, policies and procedures
    * Understands and adheres to client service standards and internal procedures to ensure all work items are completed accurately and all client requests are responded to timely and appropriately
    * Assists clients with escalated service issues or complicated situations
    * Resolves operational issues by completing root cause analysis, creating trending reports and initiating process improvements
    * Works with other managers, team members and/or vendors to manage the client support needs and integrations of projects and initiatives
    * Participates in hiring, developing, evaluating, and clinical product specialists
    * Manage a smooth and timely handoff process of new customer accounts from Implementation.
    * Collaborates with partners in other business areas including Implementations, Account Management, Product Management, Development and QA
    * Participates in the administration and monitoring of designated parts of an operational budget, which may include payroll tracking and managing staffing levels
    * Communicates approved policies, procedures and service standards
    * Recommends changes to policies and procedures as necessary and may participate in the development and implementation of such changes
    * Manages workflow to maximize efficiency
    * Ensures conformance to project management methodology, quality control standards, and other internal standards, policies and procedures
    * Creates and/or assists with writing documentation, instructions or procedures

Required Skills:

    * Three or more years of experience leading, managing, and developing high performance teams in a similar role
    * Five years or more experience implementing or supporting hospital clinical systems or experience in managing clinicians (physicians, nursing, therapies) in a hospital setting
    * Must have demonstrated knowledge of overall clinical roles in a hospital setting
    * Must have demonstrated analytical, methodical and resourceful approach to problem solving
    * Ability to multi-task and meet multiple goals and objectives and manage several functions at one time
    * Highly self-directed with the ability to work independently, plan, prioritize, and organize work
    * Strong oral and written communication skills
    * Outstanding customer service skills and focus
    * Proven ability to coach and train staff to achieve quality expectations
    * Proficiency in Excel, Word, and PowerPoint

Required Education (including certifications):

    * Bachelor’s degree

Quality Systems, Inc./Nextgen Healthcare is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. Females and minorities are encouraged to apply.

Because Quality Systems, Inc./Nextgen Healthcare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V.