Sr. Manager, Web & Community Information

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Qlik Technologies Inc

QlikTech was founded on the belief that business intelligence (BI) should be about business users. Traditional BI solutions have become bloated, complex software stacks, leaving users confused and frustrated. For 18 years, QlikTech has focused on simplifying decision making for business users across organizations. We pioneered new approaches to accessing, managing, and interacting with data. Our QlikView Business Discovery platform is recognized as a groundbreaking solution. Combined with a r... Read More

Address	Global Headquarters 150 N. Radnor Chester Road Suite E220 Radnor, PA 19087
Website	www.qlikview.com/us/
Holding	No Holding Details

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Sr. Manager, Web & Community

SUMMARY
We are looking for an addition to our Lund Support team, working in our Desktop group, troubleshooting and solving issues mainly regarding our Desktop client and connectors. Your background is with an interest in and/or experience from development and of course working with support.
KEY RESPONSIBILITIES & TASKS
Incident handling – restoring the disruption in service as quickly as possible

   1. Registration of incidents, received by web, e-mail and phone, in CRM system
   2. Classification of incidents
   3. Resolving incidents using existing Solutions DB, Knowledge Base, manuals or other reference materials
   4. Investigation and resolution of Incidents without known solutions
   5. Contribution of solutions to Knowledge Base
   6. Replication and logging of reported issues and bugs in CRM system
   7. Liaise with Senior TSE or Principle TSE on complex cases, as appropriate

Customer Care
1.     Participation in Customer/Partner events
2.     Onsite visits
3.     Scheduled Shifts to work over public holidays/weekends
COMPETENCIES & SKILLS

    * Excellent communications skills - written and spoken
    * Troubleshooting/Problem Solving approach
    * Multi-tasking
    * Customer Service and Satisfaction focus
    * Teamwork

Qualifications:
Bachelor equivalent mandatory in computer science, informatics or equivalent work experience

Languages:

    * Business level English mandatory
    * Other relevant languages would be an advantage: Swedish (other languages such as French or Spanish is an advantage)

Experience:

    * Previous work experience in an IT/software support environment – minimum of 2- 4 years
    * Experience of Microsoft environments
    * Development experience
    * In depth knowledge of some of the following areas:

1.     Windows OS
2.     Web services
3.     XML, HTML, ASPX
4.     SQL Server
5.     C++/C#, .NET

    * Knowledge of ITIL – certification a plus
    * Customer Service related certifications a plus

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	+1 (610) 975-5987	Contact Name:	not provided
Job Duration:	not provided	Phone:	+1 (888) 828-9768
Email:	infoca@qliktech.com