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QUALCOMM Incorporated

Life. Connected with technology. From the written word, to image and photos, to music, to videos, games, streaming content, and more, Qualcomm is on a never-ending quest to feed the mind. Whether by developing our technologies or partnering with companies who share our vision, we're leading the charge in the digital revolution.The world leader in next generation mobile technologies, Qualcomm ideas and inventions are driving wireless growth and helping to connect people to information, enterta... Read More

Address      5775 Morehouse Drive San Diego, CA 92121 USA
Website      www.qualcomm.com/
Holding      No Holding Details

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IT Engineer

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Must be a U.S. citizen and eligible to receive a U.S. Government personnel security clearance.

Ideal/preferred candidates will have an active Secret/Top Secret clearance with a current Single Scope Background Investigation (SSBI). Candidates with previous security clearances will also be highly considered.
Qualcomms Government Technologies (QGOV) is a unique division within Qualcomm that partners with the US government to bring the latest in new and innovative commercial technologies to the government space.

This position will reside in a team that provides comprehensive information technology support to our government programs. An ideal candidate will need to be proficient with windows, customer service oriented, adaptable, great communicator, and have a desire to learn and implement information technology systems in a group experiencing rapid growth.
Responsibilities         Provide Tier-1 IT help desk and field support as well as Tier 2 server support services to Qualcomm employees in the QGOV business unit.

Principle duties include:
Able to support and not limited to the following technologies: Windows 7, Active Directory, Microsoft Exchange 2010, Microsoft Lync 2010, Red Hat 5/6, Ubuntu 10+, virtual desktops, and thin clients
* Utilize current ticketing system, problem management and knowledge management software in accordance with standard operating procedures to track all tasks, incidents, emails and service requests
* Actively listen to each customers request, confirm an understanding of the issue, diagnose the problem, provide an accurate and well thought out solution
* Document all call information that pertains to the incident to include:
-Troubleshooting steps, Closed notes, Escalation notes
* Collaborate with peers, management, and various escalation groups to troubleshoot and resolve customer issues
* Provide feedback regarding knowledge base articles and procedures
* Assist in pre-deployment testing for business unit software releases
* Analyst needs to be aware of ticket queues, Email queues, work related email and the overall status of the department. Utilize mail lists and group chats to keep informed of outages, issues and policy changes
Skills/Experience         * Minimum 2 years field support experience with computer hardware, software, networks and VMware preferred
* Desired IT certifications should include: CompTIA A+, RHCSA or RHCE, Microsoft MTA or MCTS
* Excellent verbal/written communication skills, as well as effective listening skills.
* Excellent customer service skills
* Ability to work in a very fast paced and constantly changing environment
* Strong problem solving skills
* Ability to multi-task, handle shifting priorities and timeline pressure
* Ability to work with multiple teams and customers
Education Requirements         * Bachelor's degree in Computer Science, Computer Engineering or IT is required.

Other Job Information

Vacancy type:

Full Time

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Contact Name:

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Job Duration:

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(858) 587-1121


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