Healthcare Informatics SCS Manager India Information

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Philips Software Centre Private Ltd

Philips Innovation Campus (PIC), Bangalore is a division of Philips Electronics India Limited, which is owned 96% by Royal Philips Electronics N.V., The Netherlands. It was established in August 1996, with the objective of meeting the growing need for high-quality, cost-effective software development capacity within the Philips organization. From a share of 8% of the total software resource of Philips in 1998, PIC's share has now gone up and is around 20%Working at Philips Innovation Campus a... Read More

Address	MFAR Manyata Tech Park Nagavara Bangalore India
Website	www.bangalore.philips.com
Holding	No Holding Details

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Healthcare Informatics SCS Manager India

Overall responsibility as the Software Customer Services (SCS) and delivery head Patient Care & Clinical Informatics Services across Philips Healthcare including any IT related to systems, devices, wireless, networking etc pertaining to patient care. Roles include managing service and implementation team including consultants to effectively meet or exceed customer expectations. Projects being a key part of planning, this role will be instrumental in partnering with customers to agree upon key milestone and work back to meet commitments. KRAs Builds and manages delivery as a capable and effective team Monitors projects via project management principles, where necessary by guiding Project Leaders Supports sales pursuits as needed Ensures that there is appropriate personnel management as regards to recruitment, selection, resource management, remuneration, and training Works with partners to deliver on the outcomes, sets up SLAs and KRAs with them that are aligned with desired outcomes Is responsible for achieving the operational and financial plans, is responsible for the revenue commitments Ensures that there is good co-operation with other disciplines and departments Is responsible for maintaining and improving the groups knowledge and expertise Drive the customer organizational model across to adhere to the ITIL way of working and own the deployment, compliance and conformance of ITIL certification for the organization and ensure the deployment and conformance to the SCS quality system (ISO). Desired Profile Overall experience includes: Over 10 years of IT implementation experience in the Healthcare domain across departments such as Radiology, Cardiology, Critical Care Prior experience of handling projects & implementation of 5Cr and above Managed minimum of 10 team members and has had significant geographical responsibilities Has and can manage implementations hands on, an expert in the areas of scripting, operating systems, deployment architectures Has excellent rapport with existing customers and built track record to exceed customer expectations Has a sound knowledge on Hospital Information systems and HL7, DICOM, etc, key HIE profiles Has had working experience with global teams and understands IT systems and processes Understands business financials and service revenue models including contracts, software licensing mechanisms Experience 10 - 15 Years Industry Type IT-Software / Software Services Role Technical Support Manager