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Panasonic India Pvt Ltd

Headquartered in Osaka, Japan, Panasonic Corporation is a leading global manufacturer of electronic products and solutions for consumer, business and industrial needs based on innovative and energy efficient technologies. With a clear vision to become the number 1 Green Innovation company in the electronics industry by FY 2018, Panasonic strongly believes in designing products and solutions keeping the environment in mind. Under its global Eco Ideas umbrella, the company develops energy-effic... Read More

Address      First Floor, ABW Tower, IFFCO Chowk, Sector 25, Gurgaon - 122001, Haryana, India
Website      www.panasonic.co.in
Holding      No Holding Details

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Service Executive

Work as a Service Executive Expansion of Network as per the Sales requirement and also handling the currently active ASCs (Authorized Service Center) & Sales & Service Dealers. Monitoring the ASCs for SLA adherence. ( Cost/ Quality/ Response/ MSL) Monitor and resolve customer pending issues by tracking ASC repair jobs on a daily basis. Work closely with the PI sales team. Perform scheduled ASC evaluation; Identify NC parameters and skill up these ASCs to meet Panasonic guidelines. Proactively co ordinate with local Distributors, dealers & Brandshop to provide solution to all service issues. Perform monthly claim processing by validating the ASC job sheets. Proactively report all product quality issues to respective Product Manager based at HO. Desired Profile 3 - 4 years in Consumer Electronics, System products industry Should have worked as Service Engineer / Customer Care Executive for CE products. Good working knowledge of Word/ Excel & Presentation skills are desired. Quantitative Skills Analytical Skills Communication Skills Computer Skills (basically MS office) Execution Capability Honesty & Integrity Team & Quick Learning Orientation Positive Attitude & Self Driven Customer & Business Orientation People Orientation Environmental Sensitivity Cost effective & innovative mindset Ability to Manage Complexity Experience 2 - 6 Years Industry Type Consumer Electronics / Appliances / Durables Role Service Delivery Leader

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Full Time

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