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PCS Security Pte Ltd

PCS Security Pte Ltd offers a complete suite of security solutions in the areas of Homeland Security, Infocomm Technology Security and Physical Security for the public and private sectors to manage and mitigate the myriad of security threats inherent and unique to their environment. Read More

Address      No. 9 Tampines Street 92 Tampines9 Building Singapore 528871
Website      www.pcs-security.com
Holding      No Holding Details

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Service Support Engineer

  • ITE/Diploma in Information Technology/Electrical & Electronics Engineering or equivalent
Job Description:
  • Technical front end support to end users
  • Troubleshooting on both hardware and software issues (e.g. Laptops, PCs, printers, scanners and network connectivity issues)
  • To assist in other IT related projects or activities (such as upgrades, changes, maintenance and relocation)
  • Update the incident and coordinate with the helpdesk team or other support group to close the incident
  • Respond to customer calls which will include problem identification, escalation and resolution of hardware and software problems
  • Understand and perform the various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate and/or according to established procedures
Skill sets:
  • Knowledge in hardware troubleshooting & desktop support is an advantage
  • Good interpersonal and communication skills

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided


not provided

Contact Name:

not provided

Job Duration:

not provided


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