[The logo is protected from the company]

Opennet Pte Ltd

Established in 2008, OpenNet is a joint venture between four partners – Axia NetMedia (Axia), Singapore Telecommunications (SingTel), Singapore Press Holdings (SPH) and Singapore Power Telecommunications (SPT). OpenNet carries on its shoulders the heavy responsibility of building, managing and operating a truly open high quality fibre platform for Singapore’s Next Generation Nationwide Broadband Network (Next Gen NBN).  Read More

Address      152 Beach Rd, Singapore 189721
Website      www.opennet.com.sg/
Holding      No Holding Details

View Company Page
Apply to job

Senior Executive (Customer Service)

(1 Year Contract)

Responsibilities

  • Assist Customer Service Manager in managing and monitoring call centre performance to ensure that  Key Performance Indicators are met
  • Handle escalated complaints and feedback  from call centre, regulatory bodies and other sources
  • Implement, review and streamline work processes, policies and procedures to improve call centre service delivery and enhance customer satisfaction
  • Prepare customer service reports for management reporting and submission to regulatory bodies
  • Act as interface between call centre and OpenNet internal departments and working partners
  • Communicate and train call centre on new business initiatives, policies and processes
 
 
Requirements
  • Possess at least a degree with  3 to 5 years of relevant experience
  • Must have passion in customer service and enjoy interacting with customers
  • Strong communication skills, both written and oral
  • Good interpersonal skills,  able to work independently and as a team to achieve goals and resolve issues 
  • Strong planning and organising skills with the ability to develop policies and procedure
 
Interested applicants are requested to write in with detailed resume indicating current and expected salary and availability.

Other Job Information

Vacancy type:

Temporary

Contact Mode:

not provided

Fax:

not provided

Contact Name:

not provided

Job Duration:

not provided

Phone:

not provided

Email:

not provided

TalentOne Job Information

Customer Service Customer Service Representative

News - Opennet Pte Ltd

Related Jobs

operations and restaurant management

Nathan's Famous has a corporate committment to service e ...   [more]

Customer Service Representative

 Job Summary:Carlisle Construction Materials Incorporate ...   [more]

Customer Service Representative Bilingual

Responsibilities include (but are not limited to):Invest ...   [more]

Customer Service Representative Bilingual

<div style="overflow: auto; height: 80%; clear: both; ...   [more]

Customer Service Representative Bilingual

<div style="overflow: auto; height: 80%; clear: both; ...   [more]

Customer Service Representative

Position SummaryThe Customer Service Representative is t ...   [more]

Customer Service Representative

DescriptionThe qualified candidate will provide customer ...   [more]

Customer Service Representative

General Summary: Supports existing policyholders through ...   [more]

Expand

Collapse