Customer Support Executive Information

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OSI Systems Inc

OSI Systems has been committed for over thirty years to both comprehensive research into meaningful issues and high-technology solutions to what will make the world safer and healthier.Rapiscan Systems, Spacelabs Healthcare and OSI Optoelectronics have decades of experience and leadership in their markets. Most importantly, their reputation for service is a cornerstone to their longevity and positions of trust and partnership. Read More

Address	OSI Systems, Inc. 12525 Chadron Avenue Hawthorne, CA 90250
Website	www.osi-systems.com/
Holding	No Holding Details

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Customer Support Executive

Responsibilities:

    * Candidate should be able to learn and work on Navision Service Management Module
    * Candidate will be responsible for creation of Service Orders, Sales Orders, Return Material Authorizations, Quotes, call handling/emails, documentation and proper follow-up’s.
    * Understand the business, process flows.
    * Should be able to work on Reports, Evaluate CSR’s
    * Coordinate with team members and technicians
    * Should work on the requirements provided by the Team lead and Managers.
    * Should be able to provide technical support for all Rapiscan product lines.
    * Candidates should understand the Rapiscan Product line.
    * Candidate to focus on First Call Resolution.
    * Candidate to focus on excellent customer service for external and internal customers.
    * Candidate to focus on customer satisfaction on all aspect of this position.

Qualifications:

    * Candidate should be from the Mechanical/ Electronic engineering back ground
    * Should have excellent call handling skills.
    * A candidate with prior customer service & technical support call center experience (minimum of 6-12 months) is a must.
    * Flexible with shifts.
    * On Call Support Communication (English Language)
    * Candidates should have an understanding of ERP Modules (Preferably on Navision)
    * Aptitude towards learning
    * Should be technically savvy to read the schematics of our product line.
    * Candidates who clear the basic Electronics Test will be forwarded to the next rounds

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	+1 310-978-0516
Email:	info@osi-systems.com