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OSI Systems Inc

OSI Systems has been committed for over thirty years to both comprehensive research into meaningful issues and high-technology solutions to what will make the world safer and healthier.Rapiscan Systems, Spacelabs Healthcare and OSI Optoelectronics have decades of experience and leadership in their markets. Most importantly, their reputation for service is a cornerstone to their longevity and positions of trust and partnership. Read More

Address      OSI Systems, Inc. 12525 Chadron Avenue Hawthorne, CA 90250
Website      www.osi-systems.com/
Holding      No Holding Details

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Technical Support Specialist

Responsibilities:

Resolving calls or e-mails escalated from a 1st Line or Triage Team Providing a second tier of expert product specific support for technical product issues not resolved by the 1st Line or Triage Team.

Validating Product Specific Complaints – Establishing that any complaint received is not caused by user error, configuration error, out-dated software or hardware, or one-off failure of a Field Replaceable Unit. Recommending appropriate additional trouble shooting steps. Gathering and qualifying required data.

Assisting with field investigations – Providing expert, on-site, support for field staff when necessary to fulfill above responsibilities.

Escalating Issues That Cannot Be Resolved By Service – Typically to R&D or Operations Departments after having previously completed all above steps.  Facilitating the smooth transition of such issues to either department.

Assisting with management of Corrective Actions – Providing expert assistance and recommending scheduling proposals to the Global Tech Support manager responsible for these actions.

Producing Product Service Plans – Creating a comprehensive plan and implementation schedule to ensure Global Service Organization and distributor readiness for the launch and ultimate withdrawal of a product.

Writing / Validating Service Manuals – To write and/or validate suitable Service Manuals prior to release

Writing Technical Bulletins – Creating and ensuring appropriate distribution of all documents detailing changes to products’ technical specification or servicing arrangements or facilitating Corrective Action programs.

Creating Technical Training Course Material –  Producing all training materials required to teach suitably qualified technical students to: (1) Operate the equipment. (2) Meet Preventive maintenance requirements. (3) Provide Corrective Maintenance (4) Design and complete an Installation.

Delivering Technical Training Courses – Delivery of above courses as required.

Installation Assistance  – To provide expert assistance to the Global Service Organization and distributors when planning and completing installations of an unusually complex nature.

Representing Service in the New Product Development Process – To ensure that NPD process’ Service requirements are fully met and to properly promote Global Service Organization’s requirements.

Other duties as required

Qualifications:

A recognized Associate's degree in a related subject.

Proficiency with Windows and Microsoft Office.

Minimum of 5 years Technical Support experience in a medical field.

Previous experience providing international Technical Support is desirable.

Previous experience with equipment service repair desirable.

Previous experience as a hospital BioMed is desirable.

This flexi time appointment may require shift work or participation in an on-call rota.

International and Domestic Travel may be required, up to 40%.

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

not provided

Job Duration:

not provided

Phone:

+1 310-978-0516

Email:

info@osi-systems.com

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