Field Service Coordinator Information

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OSI Systems Inc

OSI Systems has been committed for over thirty years to both comprehensive research into meaningful issues and high-technology solutions to what will make the world safer and healthier.Rapiscan Systems, Spacelabs Healthcare and OSI Optoelectronics have decades of experience and leadership in their markets. Most importantly, their reputation for service is a cornerstone to their longevity and positions of trust and partnership. Read More

Address	OSI Systems, Inc. 12525 Chadron Avenue Hawthorne, CA 90250
Website	www.osi-systems.com/
Holding	No Holding Details

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Field Service Coordinator

Responsibilities:

Process daily work orders for the Field Service Department, including time cards, travel time, air travel, labor hours, hotel, mileage and system parts used.
Schedule/Dispatch/Travel Coordination for workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests.
Oversee all communications within specifically assigned territories.
Provide support regarding quotes to customers for service and maintenance contracts on an as needed basis.
Resolve customer issues, interface with internal departments to ensure all customer expectations are met.
Verify monthly Service Reports to ensure that all billable infomation is included.
Provides support regarding the solicitation or renewal of maintenance or service contracts on an as needed basis.
Maintain RMA records per established procedures for Service Department's inventory tracking.
Prepare and provide reports as required.
Assist other departments as needed.
Order supplies and equipment and issue them to personnel. Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
Extensive interaction with other departments within the company to ensure that our commitments to our customers are met.
Has authority to use other departments and managers for assistance to meet the needs of internal and external customers.
Has authority to assist customers, internal and external, within departmental and corporate policies and procedures.
Review and code orders correctly to ensure accurate management reports.

Qualifications:

Bachelor’s Degree preferred
2 to 4 years experience in customer service coordination or related experience
Proficient in Microsoft Office
Ability to work on multiple tasks at one time
Knowledge of Service Management Systems preferred
Strong verbal and written communication skills
Basic finance skills
Strong organizational and time management skills
Ability to make decisions and work independently

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	+1 310-978-0516
Email:	info@osi-systems.com