Service Technical Support Information

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OSI Systems Inc

OSI Systems has been committed for over thirty years to both comprehensive research into meaningful issues and high-technology solutions to what will make the world safer and healthier.Rapiscan Systems, Spacelabs Healthcare and OSI Optoelectronics have decades of experience and leadership in their markets. Most importantly, their reputation for service is a cornerstone to their longevity and positions of trust and partnership. Read More

Address	OSI Systems, Inc. 12525 Chadron Avenue Hawthorne, CA 90250
Website	www.osi-systems.com/
Holding	No Holding Details

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Service Technical Support

Responsibilities:

    * Ensure that billing, filing and paperwork processes are complete, accurate and on time.
    * Perform technical troubleshooting of electronic systems and subsystems to include x-ray imaging electronic components, power supplies, and conveyor systems utilizing technical drawings, wiring diagrams, schematics, and blueprints over the phone and through email.
    * Be able to communicate both in English and Spanish (Bilingual is preferred but not required).
    * Provide customer knowledge of proper usage of equipment.
    * Coordinate direct communications with the customer as required.
    * Provide statistical analysis of various departmental data, field failures, call closure rate, etc.
    * Maintain service call database and update technical support action item log.

Qualifications:

    * Associates in technical discipline (engineering, electronics) required.
    * Experience in the professional field of service (electronics preferred), technical support of electrical and electronic equipment.
    * Ability to succeed in a high-pressure, fast paced environment.
    * High motivated, tenacious, and goal oriented professionals eager to provide excellent customer service to attain high customer satisfaction results.
    * Experienced in the field of electronics including installation, repairing, and preventive maintenance.
    * Ability to easily interface with other technicians and all levels of employees of the company, domestically and internationally.
    * The candidate must possess excellent communication and problem solving skills and have the ability to articulate complex technical concepts.
    * Possess a strong orientation for customer focus and teamwork is a must.
    * Must be proficient in Microsoft Office Applications.
    * Must have good oral and written communication skills as well as customer service experience.
    * Experience with a global service provider of manufactured products is a plus.
    * Bilingual Spanish (read, write, speak) required
    * Must be US Citizen.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	+1 310-978-0516
Email:	info@osi-systems.com