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Novartis Healthcare Pvt Ltd

Novartis (NYSE: NVS) is a world leader in the research and development of products to protect and improve health and well-being. The company has core businesses in pharmaceuticals, vaccines, consumer health, generics, eye care and animal health. Headquartered in Basel, Switzerland, Novartis employs nearly 115 000 people in over 140 countries worldwide to help save lives and improve the quality of life. The Group is present in India through Novartis India Limited, listed on the Mumbai Stoc... Read More

Address      Sandoz House Shivsagar Estate Dr Annie Besant Road Worli, Mumbai India
Website      www.novartis.in/
Holding      No Holding Details

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Team Lead SFE

Direct team management, via demonstration of strong leadership and role modelling skills, of a defined Regional/CPO/Global BF, Hyderabad Forecasting Team to enable delivery of of Sales force effectiveness and field force operations analytical support to the MSO teams worldwide. Also responsible for developing and coaching Forecasting team at Hyderabad in line with Novartis people development requirements and Novartis Values and Behaviours Works closely together with the SFE Function Head (and in conjunction with matrix Regional Account Director) to shape and develop the Novartis SFE function and address evolving business and customer needs. Manages an efficient and high-quality SFE team that promotes synergy and best practice sharing among resources, drives collaboration with Country Organizations in managing high standards of communication and delivering best in class services Provides guidance in methodologies, processes and SOPs to enable creation and enhancement of deliverables in following areas: o Incentive Calculation Management and Reporting: Incentive design and payout calculation Target setting validation Target vs achievement calculation o Call Planning and Targeting o Market & Sales Analytics Periodic sales reports based on KPIs e.g. MS, growth, units, value, YTD, SOV, contribution etc. Ad-hoc sales & market analysis report o Activity Reports Call coverage, call average, call trend, coaching days, vacancy rate, productive frequency Customer satisfaction surveys o Data Reconciliation Reports Takes initiative to drive standardization of reports across markets within SFE team and work with CPOs towards its implementation. Works towards build-up of functional capabilities to expedite transition of value added projects from Global Brand Teams/Country Organizations to GCO Hyderabad Establishes, vigorously monitors and report KPIs & take proactive action to continuously strive for improvements. Manage the Service Level Agreements with various customer stakeholder groups. Ensures exemplary communication with all stakeholders including internal GCO associates, and global customers through regular local and global updates with focus on accomplishments, KPIs, best practices, staffing changes, key events, etc. Identifies and resolves operational issues, clearly articulate potential recommendations/solutions to local or global managers/partners; manage number of escalations to global office. Works with other teams (Forecasting, Business Analytics etc) at GCO Hyderabad to leverage the cross-functional synergies Is proactive in planning; anticipating change and acting in accordance; drive meticulous implementation of team goals and metrics. Grooms and develops talent, implements succession planning and mentor associates for higher responsibilities. Conducts performance appraisal of team members and manage the training needs of the group. Provides input into the budget process (for local India viewpoint) and ensure ongoing detailed cost reporting in line with the global and local policies / requirements Desired Profile MBA with Graduate / Post Graduate in Pharmacy/Science Fluency in English is prerequisite, while knowledge of other in-scope country languages would be an advantage Overall 6+ years of experience, with 4+ years in SFE/related analytics function with a leading pharma company/service provider and at least 2+ years experience in leading a team Past work reflects a track record of operational excellence in SFE space Understanding complexity of working in an off-shored environment with 2+ years of international exposure Familiarity with process set-up, quality KPIs and operational issues / management Experience 6 - 8 Years Industry Type Pharma / Biotech / Clinical Research Role Team Leader -(NonTechnical)

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