Sr. Implementation/Support Engineer Information

Job Details

[The logo is protected from the company]

(0) (0)

NICE-Systems Limited

NICE Systems (NASDAQ: NICE), is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the ent... Read More

Address	NICE Systems Inc. - Security Sector 301 Rt 17 North 10th Floor Rutherford NJ 07070 USA
Website	www.nice.com/
Holding	No Holding Details

View Company Page

Apply to job

Sr. Implementation/Support Engineer

Responsibilities:

Participation in ongoing support and maintenance of production system
Automation of system health checks
Logging, Recording and IT related installations; to include NiceLog, CLS, Storage Center, Inform, Anti Virus McAfee ePO, client software installations, etc.
Server and EMC Centera health checks and related troubleshooting
Management of SQL databases; SQL replication services
Work with UK and Israel engineering teams to troubleshoot and resolve complex issues
Remedy ticket management and associated reporting
System wide process improvement

Education:

    * Bachelor’s degree or equivalent with relevant experience in Computer Science, Information Systems and other applicable technical fields

Requirements:

    * Experience working with 100+ server environment
    * Experience with maintaining live production server farm
    * An understanding of how system maintenance will impact user community and live production system
    * Understand the importance of time to delivery for a solution
    * Serve as a technical lead with a proven ability to understand a customer’s business model and goals and ensure the solution will meet those needs
    * Facilitate knowledge exchange through documentation and discussions with the involved teams to provide clarity across cross-functional teams for perspective, standards, solutions and strategies that resolve product or organizational issues
    * Excellent oral and written communication skills
    * Excellent analytical, problem-solving and organizational skills
    * Strong people skills
    * Ability to work independently
    * Strong attention to detail and follow-up
    * Strong listening skills
    * Must be prepared to work on customer site, Brooklyn, 90% of the time
    * Creative and practical approach to problem solving

Skills:

    * Windows Active Directory/ GPO (2003/2008)
    * MS SQL (2005/2008)
    * Network knowledge (Firewall, TCP/ IP, Routing, DNS, etc.)
    * Experience with server class equipment.
    * Scripting (Powershell preferred)
    * Knowledge of enterprise-class storage solutions (such as EMC Centera)

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	972 9 743 4282	Contact Name:	not provided
Job Duration:	not provided	Phone:	972 9 775 3777
Email:	nicesystemsemea@nice.com