Service Desk, Specialist (Helpdesk) Information

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NCS Pte. Ltd.

Our business is in information Technology and Communications Engineering. NCS is the largest IT service provider in Singapore by market share, with an annual turnover exceeding S$1 billion. Incorporated in 1981. Presence in 18 cities over 10 countries in Australia, Asia and the Middle East. Over 7,000 staff to service our customers globally Read More

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Website	www.ncs.com.sg
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Service Desk, Specialist (Helpdesk)

You will be part of a team operating the client’s IT helpdesk as the first point of contact to users. The job responsibility involves assisting users remotely in resolving issues encountered in their daily use of IT systems (e.g. PC configuration, setup), answering queries concerning usage of standard applications and IT services, and servicing request calls (e.g. account creation). You are expected to resolve most of the PC client services calls, and be able to troubleshoot effectively, isolate the problem and dispatch the call to the next level, if necessary.

Requirements:

• Diploma in IT or a related discipline (Open to Fresh Diploma)

• Able to perform 8 / 12 hrs shift work

• High customer service orientation

• Able to multitask

• Team player

Position will be on 1-year contract.

Interested applicants are invited to submit detailed CV to https://careers.ncs.com.sg