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NCR Corporation

We are the new NCR: Leading how the world connects, interacts and transacts with business.NCR is at the center of the self-service revolution, strategically poised between consumers who demand fast, easy and convenient options, and businesses intent on increasing revenues, building customer loyalty, reaching the contemporary consumer and lowering their cost of operations.Our leadership in customer interactions is built on deep consumer and industry expertise. NCR is the only company focused b... Read More

Address      3097 Satellite Boulevard Duluth, Georgia 30096
Website      www.ncr.com/
Holding      No Holding Details

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Cash Analyst

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: Position requires the application of knowledge of problem routing, tracking and escalation procedures, as well as knowledge of data entry software applications and related desktop tools Gathers problem information and records data in desktop tools Work directly with customers in local language, answering calls, determining customer entitlement, and documenting requests for service; Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to engineers within the territory Receive and document service request and customer information; Gather problem information and determine criticality Proactive planning, prioritizing, and assigning all outstanding work order tasks, ensuring the prompt delivery of service to meet our contractual terms and conditions; Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts Follow Global Call Taking tools, process and procedures as documented and posted in GP&S Initiate dispatch request capture information and record data in desktop tools; Document, verify, and make appropriate corrections to the service request and customer profile; Provide parts management/coordination as assigned Providing a central point of communication for engineers, handling any incoming messages that may require to be transmitted to the engineers within the territory; Working with Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall Communicate with the Customer Advocates for permanent change to the customer profile Ensuring the correct and timely closure and completion of all work orders At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed Contribute as a team member; Participate in team meetings and activities Participate in objective setting, performance management, and reward and recognition programs; Participate in special projects to continuously improve processes, tools, systems and organization Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business Work environment involves rotation in work hours, weekend or holiday hours, and/or may require extended hours, as needed, to accommodate customer needs; Success of this position will be measured on speed of response, clarity and accuracy of captured information; Position is accountable for continuously receiving and handling high volumes of customer calls Ability to work in a team environment and interacts with both internal and external customers Desired Profile BASIC QUALIFICATIONS: High School Diploma 0-1 years experience PC/Keyboard proficiency; Understanding of Windows-based applications/tools Excellent language/communication skills, verbal as well as listening skills Understanding of basic customer location/geography area knowledge PREFERRED QUALIFICATIONS Associates Degree preferred Experience in the area of Coordination/ customer Service and Support Qualifications HSC / Diploma / Any Graduate Experience 0 - 1 Years Industry Type IT-Software / Software Services Role Associate/Senior Associate -(NonTechnical)

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