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NCR Corporation

We are the new NCR: Leading how the world connects, interacts and transacts with business.NCR is at the center of the self-service revolution, strategically poised between consumers who demand fast, easy and convenient options, and businesses intent on increasing revenues, building customer loyalty, reaching the contemporary consumer and lowering their cost of operations.Our leadership in customer interactions is built on deep consumer and industry expertise. NCR is the only company focused b... Read More

Address      3097 Satellite Boulevard Duluth, Georgia 30096
Website      www.ncr.com/
Holding      No Holding Details

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Incident Management Agent

ATM Incident Management Call Agents The objective of ATM Incident Management Call Agents is to provide quality support with a high degree of customer service and timeliness. Duties and Responsibilities Act as single point of contact for NCR Financial customers with Incident Management Services. Take ownership of service request from customer and ensure timely and satisfactory resolution of problem. Monitor ATM networks for NCRs ATM monitoring customers. Provide accurate and creative solutions to user problems of moderate nature to maximize user productivity. Escalate both internally and externally, when required, according to defined Escalation paths. Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches. Research, resolve, and respond to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards. Acquire and maintain current knowledge of relevant product offerings and support policies. Attend training sessions. Participate in team projects that enhance the quality or efficiency of help desk service. Desired Profile Knowledge and Skill Requirements The ideal candidate will have a Technical Diploma / 3 yr Degree or the equivalent. Work experience of about one year of prior related work experience is preferable. The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken). Basic PC desktop experience and telephone/customer service skills recommended. A basic knowledge of call management and network/ATM monitoring applications is also desired. Experience 1 - 3 Years Industry Type IT-Software / Software Services Role Associate/Senior Associate -(Technical)

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

HR

Job Duration:

not provided

Phone:

not provided

Email:

career@ncr.com

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