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NCR Corporation

We are the new NCR: Leading how the world connects, interacts and transacts with business.NCR is at the center of the self-service revolution, strategically poised between consumers who demand fast, easy and convenient options, and businesses intent on increasing revenues, building customer loyalty, reaching the contemporary consumer and lowering their cost of operations.Our leadership in customer interactions is built on deep consumer and industry expertise. NCR is the only company focused b... Read More

Address      3097 Satellite Boulevard Duluth, Georgia 30096
Website      www.ncr.com/
Holding      No Holding Details

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MOF - TIS Cluster Team Lead

Key Areas of Responsibility Site Implementation & Vendor Management Overall Project Management & Planning capability (Adherence to processes and systems and smooth functioning without followup from HQ) Developing new Regional Contractors (Build capacity of Contractors to deliver 2 times more than target. Develop more Regional players) Evaluation and review of the existing contractors periodically. Revenue (100% as per targets which will be communicated by TIS Head Partner/Contractor Management (Partner satisfaction, Training and education to partners etc. Quality Management (100% defect free sites ) Time to deliver sites (15 to 18 days) constant planning and effort to achieve this uniformly in a sustained manner. Coordinating and monitoring the performance of vendors in maintaining the timeframe & quality of the materials & services delivered. Understands and performs the various Customers/vendors Scope of Services under TIS and elevates or escalates issues when appropriate, and/or according to established procedures. Customer Relations/Customer Satisfaction Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office). Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately. Communicates to all levels - Customer/Team Memebers/Territory Manager/TIS Co-ordinators, throughout the entire service activity. Represents NCR in a manner that reflects positively on the image and reputation of the company Customer Services Assists or delivers the following customer services: Coordination, monitoring and updating required from site visit to site completion under TIS scope of works. Respond and initiate immediate actions for calls received for any site related issues. Asset Management Responsible for all NCR assets that will be used in the delivery of customer services (i.e. drawing & manuals,tools, software, vehicles, documentation, and intellectual property), or as assigned by management. Reporting Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities Scope Productivity - based on work volume or >90% No of sites completed/Quarter - based on work volume or >12. Avg.site completion with Handover - 26 Days Site Audited - 100 % First visit Site Quality Certification - >90 % No of Appreciation letter from Customer - >2 per month Difference in Billed and Verified by Bank Official-Zero Requirements/ Environment Ability to work nights, weekends, overtime, flex shifts and as per the site requirements. Work Environment To service accounts within a given area and may require visit on a site location depending upon the situation and availability of the projects. Conducts work at customer site(s), local NCR offices, or in a virtual environment . Physical Environment May require prolonged and extensive travel. May require bending/squatting, walking/standing /sitting for prolonged periods. Exposure to enclosed spaces, dust, drafts, and damp areas. Function under stress and engage in interpersonal relations (heavy work load, potentially dissatisfied customers) Technical Skills: Personal computer skills. Should know Autocad MS Office Desired Profile Education and Experience Education B.com / BA, College degree or certificate in Civil /Architecture /Interior Designing or construction technology is preferred. Experience Preferred Job-related experience in execution/implementation and coordination of civil or interior works is preferred. Experience 4 - 8 Years Industry Type IT-Software / Software Services Role Construction-Construction Management

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