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NCR Corporation

We are the new NCR: Leading how the world connects, interacts and transacts with business.NCR is at the center of the self-service revolution, strategically poised between consumers who demand fast, easy and convenient options, and businesses intent on increasing revenues, building customer loyalty, reaching the contemporary consumer and lowering their cost of operations.Our leadership in customer interactions is built on deep consumer and industry expertise. NCR is the only company focused b... Read More

Address      3097 Satellite Boulevard Duluth, Georgia 30096
Website      www.ncr.com/
Holding      No Holding Details

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Logistics Cordinator

LOGISTICS COORDINATOR JOB DESCRIPTION Responsibilities Working within the EMEA Logistics Contact Centre based in Mumbai, the LC will be responsible for the sourcing and parts ordering of service logistics spare parts inventory for NCR field service engineers across EMEA. The LC will coordinate the delivery of parts to pre determined destinations within the agreed customer service level agreements and is also responsible for the coordination of used/unused inventory being returned by the field engineers back into a central location. The LC will need to understand Customer needs and NCR's contractual commitment to both our Internal and external customers. The LC will also liaise with 3rd party providers, and will be responsible for ensuring that these suppliers deliver on time. Main Duties * To ensure incoming parts requests submitted by the FSC (Field Service Call centre) are accepted , parts sourced and delivered in a timely manner or within expected delivery targets. * To maintain voice communications with customer engineers and obtain regular progress updates on all work order issues. * To process customer engineers parts from In Transit receiving status to Engineers warehouse stock to ensure accurate stock records for part usage are kept by updating work order status * To ensure the return of Good and Defective stock to NCR Central Parts Depot by the issuing of a unique In Transit tracking number to be used by the engineer upon the return of stock. * To process returned Goods by shipping In Transit tracking numbers to NCR Central Depot * To communicate effectively through Remedy system to ensure the site collections by 3rd Party carriers are arranged efficiently. * To produce and update accurately daily, Failure Report Forms and escalate to Operations Manager Desired Profile Must be prepared to work in shifts, including night shifts. Education and Background * Educated to minimum Bachelor's Degree * Fluent written and spoken English mandatory. * Computer, and numerical literacy, knowledge of Microsoft office application like Outlook, Word, Excel and Powerpoint a must. * Call Centre experience preferable. * Telephony and good verbal communication skills are a definite requirement. * Experience within a Logistics environment beneficial. * Microsoft Office appreciation and knowledge would also be advantageous. Experience 3 - 6 Years Industry Type IT-Software / Software Services Role Logistics Manager

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