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NCO India Pvt Ltd

NCO is an industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO's inception in 1926, our goal has remained constant - to reduce client operating expenses, increase cash flow, and improve their customers' experience. Our best-in-class, results-driven reputation, strong financial track re... Read More

Address      501 A wing Supreme IT Park Powai Mumbai 400076 India
Website      www.ncogroup.com
Holding      No Holding Details

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Analyst - WFM/ RTA / Sr. Analyst - Wfm/rta

Hi, We have an opening for Analyst - WFM/ RTA / Sr. Analyst - WFM/RTA Company Name - NCO India Current experience in rostering / scheduling mandatory. working knowledge of IEX / EWFM required. Exp: - 1 - 12 Years Salary: - Negotiable Roles & Responsibilities - Include Specific Functions/Tasks/ Performance Objectives: Keep a close watch on all Real Time activities across processes Setup Dialer / Outbound Campaigns and monitor / report performance real-time Monitor production system and workflow. Analyse workflow and Manage real time activities accordingly Real time queue management and agent assignment to queues as per agreed protocol Break handling adherence to breaks by TMs in coordination with TLs Floor handling & Crisis management Provide Analytical feedback for the day to ensure corrective action and smooth SL delivery Co-ordination with touch points in Real Time (Helpdesk, Admin, Caf, Capacity Planning etc.) Monitor and Control Adherence Manage attendance process and systems Share across real-time updates Company Profile NCO India Pvt. Ltd: NCO is an industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, Collection, Recoveries, customer management services. Salary:Not Disclosed by Recruiter Industry:BPO / Call Centre / ITES Functional Area:Other Role Category:Other Role:Other

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

Aakansha Srivastvaa

Job Duration:

not provided

Phone:

9960736997

Email:

asrivastava@ncoindia.in

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