IT Capability Development Support Information

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NATGRID(Ministry Of Home Affairs)

The revolution in information and communication technologies was changing the way the Government interacts with citizens and business entities. To transform Government departments and agencies from department-centric mode of working to a citizen-centric way of working, the National e-Governance Programme was conceived with the vision of "Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reli... Read More

Address	National Institute for Smart Government Mahanagar Door Sanchar Sadan, 9, CGO Complex, Residential Complex, 1st floor New Delhi-110003
Website	www.nisg.org/
Holding	No Holding Details

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IT Capability Development Support

Job Purpose: To play a key role in enabling users in NATGRID develop proficiency in usage of systems and other technology platforms; serve as the first point of contact for all user related queries for all individuals and organization supported Technology applications. Key Roles & Responsibilities: Ensure all the users in the organization develop and up-to date understanding of means to use various softwares / applications / tools / platforms. Serve as the first point of contact for all users with hardware, software and applications problems. Analyze the request for assistance received and direct the same to the appropriate IT Helpdesk / AMC personnel. Technical support with loading software version upgrades, patches, bug resolution etc. Response and resolution of user issues, technical problems, faults etc. Required Qualification, Skills & Experience: Skills & Experience: Experience includes research, teaching & independent consulting experience in relevant function/domain. This Position is now open ONLY for Serving Government servants who can apply till 18th July'2013. Minimum 1 year experience in Help Desk Role in any organization. Qualification: Bachelors Degree in Science / computer applications or technical qualifications like Bachelors Degree in Engineering / Bachelors Degree in Technology / MBA / or Equivalent. MCSA / MCSE / CCNP / CCIE / ITIL V.3 / ISO200001LA / Equivalent certifications. Schedule for completion of tasks: One Year Final Output: Continuous education of users & IT Helpdesk technical support. Salary:Not Disclosed by Recruiter Industry:Government / Defence Functional Area:IT Hardware, Technical Support, Telecom Engineering Role Category:Technical Support Role:Technical Support Manager