Account Manager Information

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Ministry of Finance Centre for Shared Service

Vital Shared Services is a department under the Ministry of Finance ( MOF) and is the fruition of the public sector’s efforts to aggregate common services within the public sector to leverage economies of scale, improve efficiency and effectiveness. We bring together selected human resource and finance processing activities of government agencies. Such functions include paying salaries and benefits, processing staff claims, making payments to suppliers, etc. By pooling togeth... Read More

Address	5 Maxwell Road Tower MND Complex Tower Block #11-00 Singapore 069110
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Holding	No Holding Details

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Account Manager

Responsibilities

The Account Manager manages the relationships between the organisation and the partners/customers by ensuring that quality services and solutions are delivered in an accurate, timely and innovative manner.

Serves as the single point of contact for the client agencies. Maintains the touch points with the clients, follows up on agency's complaints and suggestions.
Prepare reports for agencies, run customer surveys, lead the generation of quarterly eNewsletter to agencies and update client profile documentation
Serves as the custodian for all Service Partnership Understanding (SPUs) signed and initiates review when required. Set and manage the SPUs, acts as a delivery escalation point around agency priorities and issues. Seek to attain closure with agencies on charges for services rendered by Vital.org.
Development and maintenance of service delivery management systems like Vitaline, KPIB, one-stop-case management and relevant software/tools
Routinely monitors the delivery of services performed by the Opertion Units and liaise with Operation Heads on service delivery issues
Set customer expectations in conjunction with the agency representatives and manage to those expectations. Manage service recovery where necessary
Front additional service engagements from clients
Work with the Business Development Team on potential new service lines for public sector

Requirements

Possess a good degree with at least 2 years of customer service or account management related experience
Experience in seeking problem resolution through liaising with various departments.
Experience in project management for system and process deployments
Experience in shared services centre is advantageous
Strong relationship management skills and customer service skills
Strong belief and commitment in pursuing outcomes which are beneficial to the whole-of-government, clients’ mission and Vital.org’s vision.
Strong analytical, organisational and planning skills
Strong interpersonal skills, oral and written communications skills
Good working attitude, independent and able to work effectively in a team

Only Singaporeans and Singapore PRs are eligible to apply.

We regret to inform that only shortlisted candidates will be notified.