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Microsoft Corporation

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Address      5404 Wisconsin Ave, Suite 700 Chevy Chase, Maryland 20815
Website      www.microsoft.com/
Holding      No Holding Details

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System Engineer

Are you interested in managing operations of MS Internal Datacenters?? We are currently looking for a talented IT Service Operation Engineer to help manage IT systems supporting development and testing within Microsoft. The ideal candidate should have a strong understanding of technologies and principles of Software Application Support, System Administration, Service Delivery and IT Operations. The job entails managing all aspects of Systems Management, Administration, and Operations supporting R&D environments by being directly involved in design, deployment, management, and support.


Datacenter / Lab Management and other Infrastructure inside Datacenter / Lab

Contribute in the implementation and support of systems in a production level environment.

Responsible for maintaining the highest levels of systems availability, data delivery and availability, and customer satisfaction for all assigned systems.

Drive the implementation of continuous improvement activities including new support tools and automation

Responsible for end user satisfaction with complete accountability of meeting the defined Service and Operations Level Agreements (SLA & OLA).

Responsible for incident management related documents, evaluations, and investigation of incidents as well as resolution through effective engineering practices, while monitoring the overall quality of incident management.

Responsible for problem management, tracking and investigates problems using standard and custom problem management tools and processes.

Participate in Capacity Management planning with a strong ability to anticipate future demands and growth by working closely with key stakeholders.

Strong documentation skills in documenting processes, procedures and tools descriptions.

Responsible for maintaining strong partnerships and working relationships with dependent geographically dispersed internal IT groups, as well as supporting vendors.

Understand and contribute to effective monitoring of the critical components of the managed systems
in alignment with standard process compliance including MOF/ITIL.


Significant experience in R&D systems support
In depth knowledge of Datacenter / Lab, and Infrastructure in the Datacenters.
In depth knowledge working with Windows, SQL, IIS, NLBS Clustering, SAN and infrastructure environments
Experience in managing dev/test systems and applications built on MS platforms, advanced knowledge of, Active Directory, TCP/IP protocols, and system performance
Strong ITIL and MOF knowledge and experience
Strong analysis and customer service skills with sound problem solving, judgment and decision-making skills
Excellent teamwork, communication, and documentation skills
Knowledge of scripting languages and technologies is a plus
Microsoft certification in one or more disciplines desirable (MCSE, MCDBA, or similar)
BS/BA in Computer Science, MIS, Business, IT or related field preferred

Microsoft is an equal opportunity employer and supports workforce diversity.

Other Job Information

Vacancy type:

Full Time

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Job Duration:

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