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Medtronic, Inc.

Our medical technologies help make it possible for millions of people to resume everyday activities, return to work, and live better, longer. We're able to do this with the help of some very special people around the world: 38,000 dedicated employees who share a passionate purpose to improve lives, thousands of medical professionals who share their insights and ideas, and hundreds of advocacy associations that help us share information so people with debilitating diseases know relief is... Read More

Address      710 Medtronic Pkwy, Minneapolis, MN, United States
Website      www.medtronic.co.in/
Holding      No Holding Details

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Customer Service Rep

 Position Description

The Medtronic Advanced Energy Customer Service Representative effectively, efficiently and consistently handles customer solution activities for Medtronic to meet the requirements of the customer and the company while enhancing the reputation and business relationship between the customer and Medtronic.  The Customer Service Representative acts as an advocate for the customer inside the organization and works closely with Operations, Marketing, Sales, Accounting and other functional teams to provide solutions that exceed customer requirements.

Position Responsibilities

•  Responsible for acting as the primary Medtronic point of customer contact;
•  Ensure prompt, accurate and complete response to request including pricing, product delivery and technical support;
•  Review customer purchase orders or verbal requests for product delivery and ensure the timely and accurate processing of orders and delivery of order acknowledgements;
•  Work closely with Field Sales Reps and Regional Sales Managers to advise them of any potential customer issues;
•  Maintain the highest level of integrity, professionalism and courtesy when speaking with customers over the phone regardless of the nature of the call;
•  Ensure full compliance with all Medtronic policies and procedures including Regulatory and Quality control system (s);  
•  Full knowledge of sales order processing, return good authorization systems and databases to be able to perform and execute job responsibilities with very high level of accuracy;
•  Know what products are available for sampling and order fulfillment on a daily basis;
•  Ensure new customer information is obtained, customer accounts are opened in accordance with customers’ needs, and in full compliance with policies and procedures in a timely manner;  
•  Maintain and file customer records in a timely manner and in compliance with Medtronic’s Quality System;
•  Be ready to take customer calls from 10:30am to 7:00pm daily;
•  Participate in audits as required.
•  Perform other duties as required including assigned projects
•  Manage and enter customer complaints
•  Maintain a 99% accuracy level on key performance indicators.
•  Assist with processing demo requests and FSR’s on a daily basis.

Basic Qualifications

•  Minimum 2 years customer service and/or call center experience, preferably in a regulated industry (e.g. medical device, pharma, defense).
•  Must have successful experience managing customer service calls in call center environment;
•  Customer focused, highly organized and able to handle multiple tasks simultaneously;
•  Exceptional interpersonal, written, verbal communication skills;
•  Ability to work under pressure and willing to “go the extra mile” for the customer;
•  Ability to work independently, prioritize heavy workload, self-motivated, with good problem solving skills required;
•  Proficient with Excel, Access and SAP;
•  Maintain a level of professionalism and respect when dealing with coworkers and customers; and,
•  Must have knowledge of ISO quality systems.
•  Positive attitude and willingness to take on extra work when the team needs help.
•  Driven individual with aspirations for growth and continuous self-education and improvement.

Desired/Preferred Qualifications

Physical Job Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is regularly required to stand; walk and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 20 pounds.  Specific vision abilities required by this job include ability to adjust focus.

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided



Contact Name:

not provided

Job Duration:

not provided





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