Customer Service Representative Information

Job Details

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Marsh & McLennan Companies, Inc.

Marsh & McLennan Companies, Inc., a professional services company, provides advice and solutions in the areas of risk, strategy, and human capital. It operates in two segments, Risk and Insurance Services, and Consulting. The Risk and Insurance Services segment provides risk management and insurance broking, reinsurance broking, and insurance program management services for businesses, public entities, insurance companies, associations, professional services organizations, and private cli... Read More

Address	1166 Avenue of the Americas New York, NY 10036 United States
Website	www.mmc.com/
Holding	No Holding Details

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Customer Service Representative

General Summary:

Supports existing policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions.

Description:

    * Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing. May also make outbound calls.
    * Asks appropriate questions and serves as a resource of information when attempting to retain existing business.
    * Enters all information related to the call for tracking and reporting purposes.
    * Develops relationships with both internal and external customers.
    * Elevates reoccurring issues to management.
    * Other duties as assigned.

Qualifications
Job Qualifications

    * High school diploma required and college degree preferred.
    * Customer service or sales experience preferred.
    * Excellent written and verbal communication skills to effectively interact with customers.
    * Excellent organizational and time-management skills to handle multiple tasks.
    * Detail oriented to ensure accuracy.
    * Above average problem solving skills to resolve customer service issues.
    * Basic computer skills and the ability to navigate through multiple systems without assistance.
    * Commercial P&C insurance license must be obtained upon hire.
    * Must be available to work Monday - Friday, 8:00 a.m - 5:30 p.m.
      The successful candidate will exemplify Marsh's IGNITE Operating Principles, the behaviors that guide our conduct and growth - In Touch: Get out in front by being informed and being connected; Genuine: Be authentic with clients and each other; Nimble: Be flexible and move quickly to deliver quality results; Inclusive: Be open to diverse ideas, experiences and backgrounds; Trusted: Stand for integrity and ethical behavior; and Engaged: Actively participate in making Marsh extraordinary.

Job
Customer Service Operations

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	212-345-4808	Contact Name:	not provided
Job Duration:	not provided	Phone:	212-345-5000
Email:	david.eslick@marshmc.com