Call Center Representative I Information

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Marsh & McLennan Companies, Inc.

Marsh & McLennan Companies, Inc., a professional services company, provides advice and solutions in the areas of risk, strategy, and human capital. It operates in two segments, Risk and Insurance Services, and Consulting. The Risk and Insurance Services segment provides risk management and insurance broking, reinsurance broking, and insurance program management services for businesses, public entities, insurance companies, associations, professional services organizations, and private cli... Read More

Address	1166 Avenue of the Americas New York, NY 10036 United States
Website	www.mmc.com/
Holding	No Holding Details

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Call Center Representative I

Description
Mercer is the global leader for trusted Human Resources and related financial advice, products and services. In our work with clients, we make a positive impact on the world every day. We do this by enhancing the financial and retirement security, health, productivity and employment relationships of the global workforce. Mercer has more than 19,000 employees serving clients in over 180 cities and 40 countries and territories worldwide. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths in consulting, outsourcing and investments place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is an operating unit of Marsh & McLennan Companies.

Marsh & McLennan Companies is a leading global professional services firm with roots dating back to 1871. We employ over 50,000 employees in more than 100 countries with annual revenue exceeding $11 billion. Marsh & McLennan Companies is the parent company of a number of the world's leading risk experts and specialty consultants, including: Marsh, our insurance broker and risk advisor; Guy Carpenter, our risk and reinsurance specialist; Mercer, our provider of HR and related financial advice and services; and Oliver Wyman, our management consultancy.

As a Participant Services Representative, you will directly interact with Mercer's plan participants over the phone and define the level of service we provide.   You will also manage incoming calls from plan participants; provide retirement, healthcare, or absence management plan information, and ensure that participants receive excellent service.
Qualifications

    * College degree with previous customer servce and/or equivalent industry experience preferred.
    * Six or more months experience in benefits administration preferred. Proven problem solving and analytical skills.
    * Working knowledge of Microsoft Office required. Excellent communications skills. Ability to research, follow-up and resolve issues. Thoroughly understand and carry out written or oral instructions in a time sensitive environment. Spanish-speaking is a plus.
    * Series 7 & 63 licensures preferred

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	212-345-4808	Contact Name:	not provided
Job Duration:	not provided	Phone:	212-345-5000
Email:	david.eslick@marshmc.com