Manitowoc Company, Inc. (The)

The Manitowoc Company, Inc. engages in the design, manufacture, and sale of cranes and related products, and foodservice equipment worldwide. It operates through two segments, Cranes and Related Products, and Foodservice Equipment. The Cranes and Related Products segment offers lattice-boom cranes, including crawler and truck mounted lattice-boom cranes, and crawler crane attachments; tower cranes comprising top slewing luffing jib, topless, and self-erecting tower cranes; mobile telescopic c... Read More

Essential Job Functions

Able to give qualitative and reliable information in a short time limit , the Mecanism Support Technician brings solution to the international after sales network in the electronic, electromecanic and embedded computing fields . He’s also able to understand questions regarding the mechanic field.

Provides high level support to the rapid response team of all tower crane contact center, center of excellence (COE) and satellite, giving clear answer and taking care of customer satisfaction.

Main contact between engineering department and after sales technicians, regularly do feedback about technical issues .

Manages and formalizes background of the COE throught small procedure which could be used by technicians trough the organization.

Updates the services technical database in the INTRANET.

Job Requirements/Working Conditions

Bachelor’s degree or equivalent with Strong knowledge in electronic, electromecanic, automatic, and embedded computing.
Good global knowledge in tower crane products for both GMA and GME range
Global Knowledge of after sales organization and process
good analytical and problem solving skills
Good interpersonal skills to communicate with others department and with after sales or sales network
Ability to define priorities
Familiar and able to work with Microsoft Office, outlook and internet applications
Local language and English fluent.

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