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Macher Technologies

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Software Maintenance Engineer (IT)

Clients Global Support Services organization is dedicated to resolving the issues of our enterprise customers quickly and effectively. The Global Support Engineering Group provides high-level technical support and sustaining engineering services designed to maximize up-time and reduce IT costs. Clients Software Maintenance Engineers maintain close working relationships with their customer's top developers and architects and assist our frontline support engineers with the most complex and challenging issues. Daily contact with their R&D team allows one to regularly work alongside some of the best open source developers on the planet. Primary Job Responsibilities: Resolve complex customer problems within core Linux development tools including gcc/g++, binutils, systemtap, strace, gdb, etc. Analyze upstream development against current customer reported defects and develop patches to resolve the issue Use available tools to investigate and troubleshoot technical issues Record customer interactions to include investigation, troubleshooting, & the resolution of issues Work closely with Red Hat's production support engineers, technical account managers and development engineering Demonstrate considerable judgement in selecting methods and techniques for obtaining solutions Manage workload to ensure that all customer issues are timely handled and driven to resolution Assist in the development of comprehensive and reusable self-service solutions for future incidents

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