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Kayako Helpdesk Pvt Ltd

One of the best product startups of India is hiring! Started in 2001 as a garage startup Headquartered at Jalandhar, Punjab, with its branches in Gurgaon, Hongkong, USA and UK. Kayako has come a long way and is making a spiraling progress and has more than 40,000 customers today including NASA, MTV, University of Alberta, Keller Williams, Warner Bros, Avast, Virgin Mobile, HP, Samsung, Kraftfoods, Motorola, etc.  Read More

Address      Midas Corporate Park 37 G.T. Road Jalandhar Punjab India
Website      www.kayako.com
Holding      No Holding Details

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Application Performance Engineer

Kayako is seeking a Software Engineer to join the Scalability team to focus on site-wide performance and capacity projects. This person would be required to work cross-functionally with a number of teams to ensure optimal operation and growth of our computing resources from both a cost and technology perspective. This position is full-time and based at in our Gurgaon Engineering office. About the Team Kayako Scalability team is an elite group of highly skilled and motivated engineers who debug, measure, analyze, and improve our systems. They are generalists with deep technical understanding, both of software and the Internet, who enjoy taking a holistic view of complex systems. Responsibilities Scale the swiftly growing HelpDesk SaaS: Work with Product Engineering, and Infrastructure Engineering team to find the optimal way to scale the infrastructure. Billions of user requests, giga bytes of data, hundred giga bps of network flow. Own end-to-end product design, launch, and operation: Support architecture design, define networking requirement, and help code build from scratch to support new product launch. Tackle the state-of-the-art software performance issues: Analyze and debug difficult server performance issues (latest in industry), identify bottlenecks and optimize product/service performance to improve user experience. Solve hardest software performance issues: Work with software developers closely to improve code base performance (e.g. algorithm redesign), reduce resource consumption and shorten request latency. Plan the horizontal infrastructure capacity: Own and drive overall capacity planning work for all different products/services. Develop coolest tools to monitor billions of user requests: Write monitoring, reporting, data-mining tools to do performance and capacity-related tests and analysis. Provide deepest visibility to what is going on for all products: Run capacity and performance experiments to determine scaling and utilization parameters for various service tiers. A Kayako APE owns capacity insight and tracks it. They present performance and capacity roadmap for critical project and cost analyses in presentation. They find the game changers and bring them on. They work with operations and engineering to perform cutting-edge technologies investigation and cost analysis. and, a lot of other cool work. Salary:INR 5,00,000 - 15,00,000 P.A Industry:IT-Software / Software Services Functional Area:IT Software - Application Programming, Maintenance Role Category:Programming & Design Role:Software Developer

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Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

HR

Job Duration:

not provided

Phone:

not provided

Email:

sales@kayako.com

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