[The logo is protected from the company]

Investors Clinic

investorseurope was founded in 2001 and is Europe's largest independently owned Offshore Stockbroker. It is an executing broker, has no portfolio and does not run any positions. Its independence as an offshore stockbroker is an important guarantee for investors in the wake of the nationalisation of banks (and their subsidiary stockbrokers) by World Governments in 2008. Regulator: Financial Services Commission Investor Protection Scheme: GICS Professional Liability Insurance:Eur 1.200.00... Read More

Address      Level 8, Newton Tower Sir William NewtonStreet Port Louis, Mauritius
Website      www.investorsclinic.com
Holding      No Holding Details

View Company Page
Apply to job

Opening for Qualiyt Analyst

Tracking the trends and preparing an action plan to overcome challenges. Decreasing the Refunds and Charge back by ensuring the quality to check the hygiene, Compliance andBehavioral issues. Monitoring sales, Tech and customer service calls on required parameters to monitor the compliance followed by the agents across the Lob's. Working on major factors- Increasing revenue, decreasing AHT, Inbound and Outbound call ratios, fraudulent activity on a customer account etc. Reports and Audit analysis to prepare an effective action plan within a given time interval. Preparing Audit sheet/trackers depending upon the nature of audit and the desired results to be obtained /required by the operations. Conducting Calibration sessions within the Quality team and ops. Getting trained on projects within a stipulated time line from the Process owners and specialist, training the QA'son the same and then conducting Audits on the same to obtain the desired result. Prepare periodic reviews and reports on Quality and implement Process Improvement Projects. Identified the grey areas in the team and conducted team refreshers regarding the same. This helped not only in improving the quality of calls evaluated but the calibration issues within theteam as well. To enhance customer quality, take team sessions and training (like briefing before the team logs in, discuss the quality sheet and the major improvement attribute) on weekly basis. Track trending of Attributes(Quality & Business) and arrive into solutions & suggestions in favor of client's business. This has helped the organization to reduce defects in terms of Quality Monitoring. Salary:INR 2,00,000 - 3,00,000 P.A Industry:Real Estate / Property Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Quality Role:Team Leader-Quality Assurance/Quality Control

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

Anupriya

Job Duration:

not provided

Phone:

8860076039

Email:

not provided

News - Investors Clinic

Related Jobs

Field Service Engineer

Provide highly visible customer support through the perf ...   [more]

sales and service

Nathan's Famous has a corporate committment to service e ...   [more]

Customer Service Manager

Description Position Summary:The goal of the Customer Se ...   [more]

Customer Service Associate

Job DescriptionNavarre Corporation connects strong brand ...   [more]

Client Services Engineer Tier II

 Responsibilities:The primary responsibility of a Tier I ...   [more]

Customer Support Manager

 Responsibilities:We are seeking an enthusiastic individ ...   [more]

Technical Trainer

Responsibilities:   1. Instruct Product courses under th ...   [more]

Service Technical Support

Responsibilities:    * Ensure that billing, filing and p ...   [more]

Expand

Collapse