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International Tractors Limited

Established in 1969, Sonalika group since the inception has tried to understand customer need to be facilitating them with its value for money products. The Company has a state of art manufacturing facilities, spread in acres, located in the free shrubs of Punjab and Himachal Pradesh. Sonalika is the one of the top 3 tractor manufacturing companies in India, other products include of, Multi utility vehicles, engines and various farm equipments. Today the group stands tall with an approximate ... Read More

Address      Pankaj Plaza-1, Plot No.2, Karkardooma Community Centre, Commercial Complex, Delhi India
Website      www.sonalika.com
Holding      No Holding Details

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Service - Engineer / Senior Engineer / Assistant M

Customer Service: Monitoring the CSI while always strive to improve the same through regular feedback from customers. Service Channel Expansion: Spearhead the expansion of service network, setting up service centers & imparting service training to achieve optimum service & spare part reach Warranty/ Claims Analysis: Analyzing the warranty failures and prepare a monthly MIS report stating all the warranty trends which led reduction in warranty costs Market Surveys: Close monitoring of product performance & feedback, customer expectation vs. product delivery. Spare Part Management: Maintaining the optimum stock level for the spare parts inventory & availability. Service Support: Organizing free service camps, customer meets, local mechanic training and several others promotional camps. Market Penetration: Monitoring potential distributors for the smooth operations of sales and service activities. Dealers Profitability: Organizing training for dealers manpower with conformance to facility and system norms which reduces the lead time thus delivering the quality and productive service to the customers and also introduced various service schemes just alike LMC etc Dealer Up gradation: Developing & implementing improvement programs to upgrade the service standards. Updating Product modifications: Ensure that the technical service bulletins & publications about the product modification are shared with the dealers and their field staffs Desired Profile Please refer to the Job description above Experience 2 - 7 Years Industry Type Automobile / Auto Anciliary / Auto Components Role Service/Maintenance Engineer

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