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Ikea Singapore

IKEA is a privately held, international home products company that designs and sells ready-to-assemble furniture such as beds and desks, appliances and home accessories. The company is the world's largest furniture retailer. Founded in 1943 in Sweden, the company is named as an acronym comprising the initials of the founder's name (Ingvar Kamprad), the farm where he grew up (Elmtaryd), and his hometown (Agunnaryd, in Småland, South Sweden). The firm is known for the attention it gives to cost... Read More

Address      IKEA Alexandra 317 Alexandra Road Singapore 159965
Website      www.ikea.com.sg
Holding      No Holding Details

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Customer Relations Officer - IKEA Alexandra

WHO ARE YOU? You are a self-motivated, team player and desire to take on responsibility to do a good job. Good communication skills, service-oriented, fluent in English and basic knowledge of PC skills. Passion for retailing, positive attitude in work and able to work under pressure in a fast-paced environment. You are energetic, friendly and pleasant with an out-going personality. HOW IS THE JOB? You will act as the liaison officer between the organization and its customers and interact regularly with customers to gain their feedback and consolidate this feedback to superior ways to satisfy and attract more customers. Support Exchange and Returns, Back Office and MPU (Merchandise Pick-up) whenever the need arises and follow-up on “DWSA” (Delivery when stock arrives) cases and also “No Stock” cases. Manage COD (Cash on delivery) cases when payment has not been collected and compile statistics and perform other duties related to the job as and when requested by the company from time to time. You are to answer enquires from phone-in customers and also provide service recovery of IKEA’s external contractors. Open to working retail shifts from Monday to Sunday in covering the operation's high peak & low peak period. GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

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