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Idea Cellular Limited

Idea Cellular is an Aditya Birla Group Company, India's first truly multinational corporation. Idea is a pan-India integrated GSM operator offering 2G and 3G services, and has its own NLD and ILD operations, and ISP license. With revenue in excess of $4 billion; revenue market share of nearly 15%; and subscriber base of over 121 million in FY 2013, Idea is India"s 3rd largest mobile operator. Idea ranks among the Top 10 country operators in the world with a traffic of over 1.5 billion minutes... Read More

Address      Aditya Birla Centre, 3rd Floor, S K Ahire Marg, Worli, Mumbai, India
Website      www.ideacellular.com
Holding      No Holding Details

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Vacancy for Training Manager - Idea Cellular Ltd -

PRINCIPAL RESPONSIBILITIES : Conduct product training at all stores (Idea Points) Ensure implementation of training process at all stores (Idea points) Implement Corporate Training Modules both for Internal employees and Partners To drive transformation project roll outs to achieve efficiency as per timelines To improve and sustain Customer Feedback scores based on SMS based Survey conducted, for all touch points Improve Professional interaction behavior scores at Service Centre, to improve quality of customer service delivery Ensure regular Live Call Certification of agents at Out Sourced Call Centre Ensure on-time First Time Resolution of new as well as changed process Timely implementation of Product, Process, Systems, Soft skill training programs, Induction programs & Learning Path for Front Desk Executives to ensure capability building of all partner employees Facilitating enhancement of CSAT scores, especially Soft Skills Attributes and Customer Care Center Attributes by ensuring implementation of action plans related to Training with the help of Out Sourced Call Centre To ensure timely recruitment & Induction of budgeted retainers and ensure timely roll out training module. To monitor, supervise, mentor and performance coaching of the retainers on their training delivery & coaching ability and ensure their adherence to learning path. CRITICAL SKILLS REQUIRED : Sound knowledge about products Good Knowledge of Telecom Business Good communication skills Should be able to prepare different modules of Training Good Training skills Salary:Not Disclosed by Recruiter Industry:Telcom / ISP Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Training Role:Technical/Process Trainer

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

Pallavi

Job Duration:

not provided

Phone:

not provided

Email:

pallavi.bhardwaj@idea.adityabirla.com

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