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IBM India Private Limited

IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries, IBMers around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people everywhere succeed in building a smarter planet. IBM has been present in India since 1992. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM Ind... Read More

Address      No.12, Subramanya Arcade, Bannerghatta Road, Bangalore - 29 India
Website      www.ibm.com/in/en
Holding      No Holding Details

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Manager - Operations - ISL in India

Responsible for developing and implementing the implementation project work plan including pre- planning items including but not limited to: scope definition; overall strategy; resource plans; financial plans; risk plans; quality plans; timelines; communication plans; launch objectives; tasks lists; project phases; meeting rhythm (if working with new clients) Accountability for designing and/ or delivering to customer SLAs, monthly and quarterly business metrics Consulting with clients in identifying system/ process enhancements necessary to better align the solution with their business goals, including prioritizing those enhancements needed to meet project deadlines and budgets Reviewing risk and quality plans to ensure necessary mitigation and continuous improvement plans are identified and implemented Building deep relationships with our customers and continuing to integrate our services when their needs change and value can be added Accountable for the management of designated Program Staff and Program Leadership Accountable for building and maintaining a high performing, experienced team focused on customers deliverables (low turnover) Responsible for mentoring, coaching and developing team, recognizing strengths and weaknesses, and developing our future leaders Ensuring the customers solution and recruitment process as designed is executed consistently across multiple sites. Developing and disseminating program status reports for internal and external stakeholders including Monthly Operations documentation for Executive team, weekly status reports, and post- mortem analyses. (Quarterly Business Reviews) Conduct daily, weekly huddles with Staff, cascading Kenexa and customer information as appropriate Develop and maintain relationships with any or all of the above: Human Resources Partners, Senior Human Resources personnel and Senior Operational Managers, Recruitment Services Technology liaisons, Recruitment Resource Center Management * More than 5 years of work experience required Required Skills - Technical and Non Technical 5+ years experience in Staffing, Recruiting, or Account Management in either in a corporate or professional services environment 3+ years experience of proven experience managing recruitment teams in a matrix management environment Exceptional written and verbal communication skills. This position requires not only the ability to communicate effectively with customers, but also with internal constituents. Strong and persuasive presentation skills Excellent skills with Microsoft Office (Word, Excel, PowerPoint) Change management experience required Demonstrated active listening skills and proven performance management/ situational leadership skills in managing developing direct reports of various levels (management to individual contributors of varying levels) Ability to travel overnight may be required on a limited basis (less than 10% travel) Ability to conceptualize and develop new operational and/ or service delivery ideas Self- motivated, responsible, and accountable. Identifies own learning needs and seeks appropriate steps to continue continual self- development Proven ability to build and motivate and maintain a high performing team BA/ BS or equivalent work experience Desired Profile Please refer to the Job description above Experience 3 - 8 Years Industry Type IT-Software / Software Services Role Software Developer

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