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HCL Technologies Limited India

 As a $4.3 billion global company, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Leveraging our extensive global offshore infrastructure and network of offices in 31 countries, we provide holistic, multi-service delivery in such industries as financial services, manufacturing, consumer services, public services and healthcare. Read More

Address      A-10/11, Sector - 3 noida, UP 201 301 India
Website      www.hcltech.com
Holding      No Holding Details

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Be a part of Hcl(bserv) - Technical Support/custom

Role's and Responsibilities: Take responsibility for owning and resolving customer issues ensuring that an exceptional customer experience is delivered on every contact. (Customer Connected) Quickly identify customer dissatisfaction and take every opportunity to apologise, recover the Customers' perception of BT and deliver an outstanding experience. (Customer Connected) Be confident and enthusiastic about delivering an excellent level of service and support to Customers, colleagues and the business. (Heart) To be responsible for own actions and decisions in order to protect BTs Bottom Line. (Bottom Line) Make things simple for the Customer, and the business, by using common sense and clear & concise communication. (Straightforward) Demonstrate excellent knowledge of Tech Expert products, process & procedure and take every opportunity to share or feedback relevant information (Coaching for Performance) Benefits with HCL 1. Pickup and Drop by AC cabs 2. Biannual Appraisal 3. Growth Opportunities within HCL BSERV and other divisions of HCL through IJP 4. Overtime allowance. 5. Process allowance over and above the CTC Walk-in Details: 5th to 8th August 10am to 4pm Venue: HCL Technologies A-22, Sector 60, Noida Contact Person:Rashmi Negi Salary:INR 1,75,000 - 3,00,000 P.A. Process Allowance+overtime+incentives Industry:BPO / Call Centre / ITES Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Voice Role:Associate/Senior Associate -(Technical)

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

HR

Job Duration:

not provided

Phone:

18001023553

Email:

not provided

TalentOne Job Information

Customer Service Call Centre - Manager

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