PRODUCT ENG/PRODUCT FIELD ENG TECHNICIAN Information

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GlaxoSmithKline Pte Ltd

CTG was founded in 1966 by Randolph A. Marks and G. David Baer in Buffalo, New York. The new company specialized in providing computer programmers, designers, and managers to clients looking for outside expertise to set up their own computing systems. By 1969, when CTG went public, we were already one of the country's top 70 software companies. In the 1970s and early 80s, CTG set up branch offices in 45 North American cities. We began to expand overseas in 1986, acquiring a U.K.-based c... Read More

Address	800 Delaware Avenue, Buffalo, NY 14209
Website	www.ctg.com/
Holding	No Holding Details

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PRODUCT ENG/PRODUCT FIELD ENG TECHNICIAN

Immediate Need for Hardware Tester

Onsite work at client site in Tucson, AZ.

Job description
This project work is on the team that provides maintenance and service to customers running both in BETA and production environments. This worldwide team champions the changes, serviceability and lessons learned that are included into our products with the primary goal of improving product quality and improving customer satisfaction. As the "last line of defense" between Support and the core development team, the L3 team is engaged to resolve extremely challenging customer situations. This elite team has the job of ensuring customer satisfaction and success while assisting the core development team to enable them to focus on making our products more competitive in the marketplace. There is an opportunity to travel on occasion for both on-site customer assist and/or for training purposes.

Required
- Bachelor's Degree
- Experience with customer critical situations. Can multi-task and prioritize based upon urgency. Can interact with upset customers appropriately, stay calm, and bring action plans to the table.
- Ability to use Google to search for solutions to problems and to learn new concepts
- Basic experience with SMB and NFS protocols   (ability to mount exports on windows and linux clients)
- Experience with FTP and SCP for file transferring between machines
- Experience with Windows 2003, Windows 2008, Windows 7, Redhat
- Basic scripting experience in both linux and windows
- Readiness to travel 10% travel annually
- U.S. citizenship required
- English: Fluent

Preferred
- Engineering
- At least 2 years experience in Apply Knowledge to Network Attached Storage
- Familiarity with the following software packages: TSM Server/Client, Symantec Netbackup (NDMP), Symantec AV server
- Authentication server experience: Active Directory, Services for Unix, LDAP, Kerberos, NIS

Qualifications
Windows and Linux experience as well as scripting needed.