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Eden Brown

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Income Management Assistant

To assist and support the Income Management Officer in maximising the Associations income. To maximise the collection of rents, service charges, supporting people charges and repairs recharges from customers, working to agreed performance targets e.g. time required to collect rents, % of non-payments. 1.Support the Income Management Officer responsible for the collection of rents, service charges, supporting people charges and repair recharges from current social housing tenants, working to agreed performance targets e.g. time required to collect rents, % of non-payments. 2.Review accounts to ensure proper control over arrears, taking appropriate action in accordance with company policies and procedures, including home visits and assisting in presenting cases in Court, whilst maintaining accurate records of actions taken. 3.Attend evictions and implement operational plans for the repossession of properties. This will include working with other staff to take legal action to recover unpaid rents. 4.Liaise with Local Authorities in respect of customers' housing benefit and supporting people benefit claims. Provide advice to customers regarding housing benefit and other welfare benefits and where required signpost to external agencies. 5.Work in collaboration with the Income Management Officer to develop strategies which improve the financial capability of customers to maximise rental collection and ensure rents are paid in a timely manner. 6.Liaise with other teams in particular the Neighbourhood Officers to ensure that rents are collected on time and where appropriate action is taken to address none or slow payment. 7.Undertake home visits as necessary to customers to discuss debt management and arrears and to develop strategies to ensure the collection of rents. 8.Work with the Income Management Officer to develop strategies that promote to customers a culture of paying rents on time. 9.Provide and analyse management data regarding rents which can be used to improve rent collection and service to customers. Please contact Peter Brownley on 0113 3940133 Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Agency in relation to this vacancy. 1+ years

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