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Cullen/Frost Bankers Inc

Cullen/Frost Bankers, Inc. is the holding company for The Frost National Bank. The Bank provides commercial banking, consumer services, investment banking, international banking, trust services, correspondent banking, discount brokerage, and insurance services through a network of offices in Texas. Read More

Address      100 West Houston Street San Antonio, TX 78205 United States
Website      www.frostbank.com
Holding      No Holding Details

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Customer Service Specialist

As a Customer Service Specialist with Frost, you will be responsible for providing quality telephone customer service regarding inquiries, complaints, and requests; identifying and resolving customer issues/problems while handling both inbound and outbound customer communications; performing policy interpretations based on knowledge of the organization, products, services, and policies. Responsibilities will include assessing customer needs and suggesting and promoting alternative products and services; using computerized systems for tracking, information gathering, and/or troubleshooting; and supporting all products and services in Retail and Corporate Lines of Business. The candidate will serve as a customer contact regarding the promotion and selling of these products and services; and identify and resolve customer issues/problems; and maintain working knowledge of the organization, products, services, policies, and computer systems.
 

Qualifications
 
 
Required:

* Excellent customer service skills

* Excellent written and verbal communication skills

* Proficient in Microsoft computer applications

* Knowledge of Internet usage

* 2+ years experience in customer service, sales, and/or banking; or 60 college credit hours

* Must meet training standards

* Ability to multitask
 
Preferred:

* Bilingual (English and Spanish)

* Ability to cross-sell bank products and services

Other Job Information

Vacancy type:

Full Time

Contact Mode:

(877) 714-4932

Fax:

not provided

Contact Name:

not provided

Job Duration:

not provided

Phone:

(800) 513-7678

Email:

not provided

News - Cullen/Frost Bankers Inc

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