Service Desk Officer Information

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CrimsonLogic Pte Ltd

CrimsonLogic is a trusted partner to governments worldwide. For over 20 years, CrimsonLogic has worked with governments across Asia, Middle East, North America, Latin America and Africa to find innovative and sustainable solutions to collaborate more seamlessly with their citizens and ecosystem. CrimsonLogic has continued to set industry-standards by delivering world-first eGovernment solutions to optimise workflow, increase operational efficiencies, and improve decision-making. CrimsonLogi... Read More

Address	31 Science Park Road, The Crimson, Singapore 117611
Website	www.crimsonlogic.com/
Holding	No Holding Details

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Service Desk Officer

Job Purpose Attend to maximum number of customer’s incoming calls, email and voicemails with upmost service quality with regards to the company services. Key Accountabilities • Achievement of year-on-year productivity gain • Achievement and maintenance of customer satisfaction Job Responsibilities & Duties • Attend and response to maximum number of incoming calls, email and voicemails with service quality • Follow-up on all escalated incident • Logged all calls reported into the case management system • Maintains and accurately update customer’s enquiry, problem and resolution into the case management system • Generates management reports • Provides assistance and guidance to junior colleagues • Perform other duties as assigned Minimum Education/Qualifications • Diploma in IT or Business or related discipline Minimum Years/Type of Experience • Minimum 1 year of call center experience