Customer Service Coordinator Information

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Corning Incorporated

Since our earliest days, Corning Incorporated, the world leader in specialty glass and ceramics, has worked closely with customers to understand their problems, explore possible solutions, and then bring those solutions to life through our world-class scientific and manufacturing capabilities.Our unique collaborative culture paired with more than 160 years of materials science and process engineering continue to drive us forward -- as we look at the toughest problems, imagine the possibiliti... Read More

Address	One Riverfront Plaza Corning, NY 14831 USA
Website	www.corning.com/
Holding	No Holding Details

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Customer Service Coordinator

Corning is the world leader in specialty glass and ceramics, creating and manufacturing keystone components that enable high-technology systems.

Corning’s history is filled with breakthrough technologies that have played an important role in the way the world works. We thrive on solving difficult, commercially relevant problems through an innovative and collaborative research and development process. Corning succeeds through sustained investment in R&D, more than 160 years of materials science and process engineering knowledge, and a distinctive collaborative culture.



Corning Cable Systems is a leading manufacturer of fiber optic and copper communications system solutions for voice, data and video network applications worldwide. Corning Cable Systems is wholly owned by Corning Incorporated.
Corning Cable Systems offers the broadest range of end-to-end fiber optic and copper product solutions for customers' telecommunications networks. Our customer-focused solutions include cables, connectors, and related hardware, and network services that include network design, project management, installation and maintenance, equipment rental and training programs.

To know more about Corning Cable Systems, visit us at: http://www.corning.com/cablesystems



Scope of Position:

    * Responsible for error-free creation of customer cases, sales orders, return material authorizations and other order processing related activities
    * Communicate technical concepts and product specification information to customers
    * Build strong working relationships with both internal and external customers
    * Determine customer needs and develop comprehensive solutions
    * Verify product availability, manufacturing capabilities and provide shipment notifications and proofs of delivery
    * Coordinate customer requirements with Sales, Marketing, Engineering Services and Operations to meet customer requirements
    * Daily Review of New Sales force Tickets & ETQ and trend analysis. Execution of daily/weekly communication plans for ETQ trending.
    * Ad hoc reporting for internal and external customers.

Projects involved with: Internal and customer facing continuous improvement activities associated with pre- and post-sales service

Travel Requirements: None

Hours of work/work schedule/flextime: 40 hours

Job Title: Customer Service Coordinator - Wireless Industry

Reference Number: 171282



Qualifications:

    * Quality and customer focused
    * Strong oral and written communications skills
    * Satisfactory level of technical skill
    * Effective problem solver, detail oriented
    * Demonstrated time management skills
    * Ability to produce error free work in high pressure situations
    * Motivated Team Player – ability to lead and participate with self-motivated work teams
    * Significant experience with ERP systems such as SAP or Oracle
    * Proficiency with Microsoft Office and E-mail.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	+1 607-974-9000
Email:	Inquiries@corning.com