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Corning Incorporated

Since our earliest days, Corning Incorporated, the world leader in specialty glass and ceramics, has worked closely with customers to understand their problems, explore possible solutions, and then bring those solutions to life through our world-class scientific and manufacturing capabilities.Our unique collaborative culture paired with more than 160 years of materials science and  process engineering continue to drive us forward -- as we look at the toughest problems, imagine the possibiliti... Read More

Address      One Riverfront Plaza Corning, NY 14831 USA
Website      www.corning.com/
Holding      No Holding Details

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Customer Service Coordinator

Corning is the world leader in specialty glass and ceramics, creating and manufacturing keystone components that enable high-technology systems.

Corning’s history is filled with breakthrough technologies that have played an important role in the way the world works. We thrive on solving difficult, commercially relevant problems through an innovative and collaborative research and development process. Corning succeeds through sustained investment in R&D, more than 160 years of materials science and process engineering knowledge, and a distinctive collaborative culture.


    

For almost three decades, Corning Environmental Technologies has developed creative, highly effective emission control solutions for mobile and stationary sources around the world. We joined the campaign for cleaner air in the early 1970s, when we developed high-performance, cost-effective cellular ceramic substrates for use in catalytic converters. Our invention has become the industry standard for more than 95% of today’s catalytic catalytic-converter equipped vehicles. Today, we hold more than 200 patents on emission-control products and processes used in gasoline, diesel and alternative-fuel vehicles, as well as stationary applications.

 


    

 Scope of Position:

    * Key member of CET North America Customer Service Team
    * Primary liaison between customer and manufacturing for assigned accounts

 Day to Day Responsibilities:

    * Coordinate order management process for assigned accounts including order entry, customer correspondence, transportation coordination, and payment resolution as needed
    *  

    * Develop and maintain customer relationships both internal and external
    *  

                

    * Work across commercial and manufacturing including planning and shipping to ensure customer requirements are achieved
    *  

    

    * Identify and act on supply issues so as to minimize the impact to the customer
    *  

          

    * Monitor and communicate key customer service metrics

                      
                        

Travel Requirements(please note if international): None

Job Title:  Customer Service Coordinator

Reference Number:  171311


    

 Required Education: Associates degree
 

Required Skills:

    * Customer service and/or logistics experience in a similar environment

    

 
                  

 

    * Strong organizational and process skills including the ability to prioritize and multi-task

                        

    * Demonstrated ability to develop relationships with customers (internal and/or external)

                        

    * Ability to negotiate and resolve issues across multiple functions

          
                        

    * Effective problem solver and detail oriented

                
                        

    * Excellent verbal and written communication skills

                
                        

    * Ability to stay calm in the face of adversity

                
                        

    * Previous experience with Peoplesoft Supply Chain or a comparable system

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

not provided

Job Duration:

not provided

Phone:

+1 607-974-9000

Email:

Inquiries@corning.com

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