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Computer Sciences Corporation

In addition to our headquarters in Falls Church, Virginia, USA, and three other major offices in Australia, Asia and Europe, our 98,000 professionals serve clients in more than 90 countries.WHAT WE DOFor more than 50 years, we at CSC have developed smart, technology-enabled solutions to solve our clients' toughest challenges, demonstrating a commitment to excellence and a passion for exceeding expectations.Over the past five decades, technology has radically changed the world we live in. We h... Read More

Address      3170 Fairview Park Drive, Falls Church, VA 22042
Website      www.csc.com/
Holding      No Holding Details

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Telecommunications Engineer

    * Senior level specialist is required to provide ongoing testing, technical support and maintenance of SSA's Call Centers & Operations, Automation, Routing, Work Force Management, and Management Information (MI) functionality as well as their interoperability with the various SSA platforms. Specific required responsibilities include the following:
    * Obtain a full understanding of the vendor applications used to support the SSA Call Centers
    *  Obtain a full understanding of SSA's backend design and interface specifications used to support the SSA Call Centers
    * Support system implementation and enhancement efforts to ensure compatibility within the SSA environment
    * Understand routing test plans, perform maintenance testing in accordance with approved plans, and document test results
    * Analyze each Automation application, Work Force Management application, and MI Reporting solution against SSA design specifications and requirements to validate each application and all enhancements/modifications meet SSA specifications
    * Work with SSA staff to perform self-audits of all application services to eliminate communication weaknesses/failures
    * Provide analysis support in determining required routing database changes, traffic engineering and design, and development and maintenance of customized reports
    * Participate in MI development and customization efforts
    * Analyze and correlate information from multiple data sources for MI support
    * Prior call center & intelligent network routing experience and a working knowledge of how complex, nationwide, virtual call centers function
    * Senior Subject Matter Expert (SME) on database technology, data collection techniques, call center reporting data structures, analytics & metrics, data modeling, and data analysis
    * Capable of interacting with multiple vendors and organizational levels on all aspects of their Routing and Information/Data Management solutions, issue resolution, change management, and capacity planning


Basic Qualifications

    * Bachelor's degree or equivalent combination of education and experience
    * Bachelor's degree in computer science, business administration, or related field preferred
    * Seven or more years of technical consulting or computer science experience
    * Experience working with technology industry and architecture
    * Experience working with technical products, vendors, and families of technology
    * Experience working with mainframes, scheduling software, and other related technologies
    * Experience working with project management methodology such as Catalyst including budget development, project planning, control and assurance methodologies, project management software and finance and accounting knowledge

Other Qualifications

    * Good personal computer and business solutions software skills
    * Good communication skills to communicate with clients, support personnel, and management
    * Good analytical and problem solving skills
    * Good interpersonal skills to communicate with clients and management
    * Ability to work in a team environment
    * Willingness to travel

Other Job Information

Vacancy type:

Full Time

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