Senior CA Application Performance Support Information

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Computer Sciences Corporation

In addition to our headquarters in Falls Church, Virginia, USA, and three other major offices in Australia, Asia and Europe, our 98,000 professionals serve clients in more than 90 countries.WHAT WE DOFor more than 50 years, we at CSC have developed smart, technology-enabled solutions to solve our clients' toughest challenges, demonstrating a commitment to excellence and a passion for exceeding expectations.Over the past five decades, technology has radically changed the world we live in. We h... Read More

Address	3170 Fairview Park Drive, Falls Church, VA 22042
Website	www.csc.com/
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Senior CA Application Performance Support

The objective of this Task Order is to provide the Social Security Administration (SSA), Division of Systems Performance and Service Level Management (DSPSM) with support for the enterprise rollout of the CA Introscope tool in SSA applications and support of additional CA APM tools as required.

Position Responsibilities:

Provide the Division of Systems Performance and Service Level Management (DSPSM) with:

    * Support, monitor, and tune Introscope agent performance on the mainframe, UNIX, and Windows platforms.
    * Provide documentation on Introscope agent configuration for the creation of application runbooks.
    * Create dashboards, custom metrics, and alerts in the Introscope tool
    * Monitor production applications for performance, assist in troubleshooting of application performance issues, and produce ad hoc reports.
    * Administer the Introscope tool.
    * Provide guidance and recommendations regarding use of the Introscope tool.
    * Participate in the continuous improvement process.
    * Provide documentation detailing results of analysis, monitoring, and recommendations.
    * Train and transfer knowledge to SSA Personnel on all activities detailed in this task order, including Introscope administration, use, and support
    * Support additional CA APM tools as required.

·         Create and maintain application-specific Introscope dashboards

·         Create and maintain application-specific Introscope alerts

·         Create and maintain application-specific Introscope custom metrics

·         Create and maintain application-specific Introscope reports

·         Build Introscope agent configuration files

·         Tune Introscope agent configuration files for performance and to provide necessary metrics for monitoring

·         Identify and report on potential opportunities for improving SSA’s problem remediation procedure

·         Document Introscope agent configuration for inclusion in application runbooks

·         Analyze application server performance in DSPSM performance testing

·         Analyze application server performance in Production applications

Required Skills

    * Certification as a CA Associate
    * Ability to provide operational support of CA APM tools including Introscope on the mainframe, UNIX, and Windows platforms.
    * Experience configuring and optimizing CA APM software.
    * Experience configuring and tuning Introscope agents on the mainframe, UNIX, and Windows platforms.
    * Ability to perform administrative tasks for CA APM tools.
    * Ability to perform knowledge transfer to SSA personnel.

Qualifications

Basic Qualifications

    * Bachelor's degree or equivalent combination of education and experience
    * Bachelor's degree in computer science, engineering, information systems or related field preferred
    * Nine years of information systems experience
    * Experience working with appropriate programming languages, operating systems, hardware and software
    * Experience working with how information technology interfaces with functional groups within an organization
    * Experience working with technology industry
    * Certification as a CA Associate is a plus

Other Qualifications:

·         Strong analytical and problem solving skills

·         Strong communication skills

·         Strong interpersonal and presentation skills

·         Strong data administration and design skills

·         Ability to work independently and as part of a team

·         Ability to present ideas in business-friendly and user-friendly language

·         Ability to lead and coordinate the design, development, implementation and support of specialized business and technical information technology solution

·         Must hold and/or have the ability to obtain a Public Trust Security clearance

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	+1-703-8761000
Email:	not provided