Customer Service Representative Information

Job Details

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Computer Sciences Corporation

In addition to our headquarters in Falls Church, Virginia, USA, and three other major offices in Australia, Asia and Europe, our 98,000 professionals serve clients in more than 90 countries.WHAT WE DOFor more than 50 years, we at CSC have developed smart, technology-enabled solutions to solve our clients' toughest challenges, demonstrating a commitment to excellence and a passion for exceeding expectations.Over the past five decades, technology has radically changed the world we live in. We h... Read More

Address	3170 Fairview Park Drive, Falls Church, VA 22042
Website	www.csc.com/
Holding	No Holding Details

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Customer Service Representative

Provides user support and services as the initial point of contact for troubleshooting problems scheduling activities and user support. Specific duties include performing day-to-day operations within the customer service center guidelines and procedures to include help desk support in a shift environment. Provides input for the development, direction on reporting of performance measurement. Prepares reports and CDRL inputs as required. Provides input of the development of day-to-day operations and participates in the refinement of the emergency operations procedures. Provides trouble ticket processing and status, trouble ticket escalation, documentation control, fault isolation and service order processing. provides functional guidance, supervision, technical support, training, and quality assurance/quality control as necessary.

Candidates must have an active secret clearance with the ability to obtain/maintain a TS Clearance

Essential Job Functions

    * Performs general office duties for department such as word-processing, photocopying, faxing, report generation, and filing; may provide specialized administrative support such as basic graphic creation for presentations and documents.
    * Performs routine office duties according to business unit/functional area such as entering information into databases, compiling and analyzing simple data, and preparing reports and presentations to convey results.
    * Coordinates outgoing department correspondence; may create original correspondence; assembles, addresses and mails documents; distributes incoming mail to appropriate personnel.
    * Distributes documents to department employees such as faxes, staff calendars, or proposal responses; photocopies documents as necessary; ensures documents are received by appropriate employees.
    * Schedules meetings and off-site functions; reserves conference rooms as appropriate; coordinates specific business unit/functional area activities as appropriate.
    * Orders basic office and computer supplies as needed in order to ensure adequate supply. Contacts appropriate repair persons to service office equipment as needed to ensure continuous service.
    * Answers incoming calls and routes calls to appropriate personnel; records messages and delivers to appropriate personnel; researches and responds to routine inquiries.
    * Registers personnel for conferences and classes. May coordinate travel arrangements for employees; ensures travel dates are correct; reserves accommodations as appropriate to facilitate travel.

Qualifications

Basic Qualifications

    * High school diploma or G.E.D.
    * Three or more years of administrative assistance experience
    * Experience working with administrative practices and procedures
    * Experience working with industry writing style such as grammar, sentence form, and structure

Other Qualifications:

    * AA degree in Computer Science, Information Systems, Engineering, Business, or other scientific or technical discipline directly related to the labor category + one (1) year general experience.
    * Relevant military training or one and one-half (1½) years of relevant military experience.
    * Training certificate(s) from an accredited training program. Approved training programs include, but are not limited to, Microsoft, Cisco, Oracle, DEC, Marconi, Nortel, and SUN Microsystems certificate programs.
    * Three (3) years relevant experience.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	+1-703-8761000
Email:	not provided